What are the responsibilities and job description for the Office Support Specialist and Program Specialist, Sr. - DHS position at Freeborn County?
Position Details
The Office Support Specialist Senior and Program Specialist-DHS position is responsible for providing software support for multiple systems as well as general computer programs. This position acts as a liaison between the users and the State of Minnesota, oversees data integrity, designs, creates, runs, distributes, and follows up on reports to ensure workers data is entered timely and accurately.
- Coordinates, trains, monitors, supports, liaisons between State and end users for multiple State systems and programs.
- Designs, runs, distributes, and tracks reports; with direction from supervisors as to what information they want tracked and communicating to them any concerns with reporting outcomes.
- Responds to questions from end users on a daily basis and troubleshoots problems with applications and escalates concerns as appropriate.
- Coordinates closely with end users and supervisor to help ensure that tasks are completed and data is entered timely to meet agency, State and Federal statutes and guidelines.
- Serves as liaison between State and end users for updates, application issues, and enhancement requests.
- Serves as system administrator and performs duties that include creating and maintaining end users, maintains programs and services, and updates rates and settings.
- Oversees data integrity, including duties assigned to other staff.
- Trains new workers as well as develops and presents ongoing trainings for updates, enhancements, and refreshers for all end users.
- Creates, updates, and alters document templates.
- Performs a variety of core or common duties and responsibilities shared by jobs assigned to the Office Support Specialist Senior classification series that includes:
- Performs specialized or technical support functions within the office of assignment by applying rules guidelines and office techniques or procedures unique to the office such as:
o Complies with relevant data practices laws and requirements.
o Install software applications; provide assistance and training to staff in applications; provide troubleshooting assistance in hardware or software operations. - Provides training and assistance to other staff, volunteers or others. Orients new employees.
- Must be able to work with confidential information.
While these are the primary focus of the position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as part of their role with the County.
Position Requirements
- Knowledge of operations, policies and procedures of assigned department.
- Knowledge of modern office support, accounting, office equipment operations and general business practices.
- Ability to use computers and relevant software.
- Effective oral and written communication skills.
- Ability to work independently and accurately.
- Skill in managing time and setting priorities.
- Ability to handle a variety of typical assignments and problems under moderate supervision within standard operating procedures using moderate analytical ability.
- Ability to maintain effective communication and relationships within the department, with other department, with other agencies and with the public.
- One year of specialized training beyond high school
- Three years relevant work experience
- Or an equivalent combination of education, training and experience.
- Office equipment and technology
Physical and Mental Requirements
This job typically requires: sitting, standing, walking, feeling, manual dexterity, grasping, talking, hearing, typing, and seeing. There is exposure to computer keyboards and video screens. This position is generally light-duty and may require the exertion up to 20 pounds of force.
The physical demands described here are representative to those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
Working Conditions
Work is performed in an office environment. There may be travel required to other facilities, meetings training, etc.
The work environment characteristics described here are representative to those an employee encounters while performing essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
- Develop, maintain a thorough working knowledge of, and comply with all departmental and applicable County policies and procedures.
- Demonstration by personal example the spirit of service, excellence, and integrity expected from all staff.
- Develop respectful and cooperative working relationships with co-workers, including willing assistance to newer staff so job responsibilities can be performed with confidence as quickly as possible.
- Confer regularly with and keep immediate supervisor informed of all-important matters which pertain to the applicable job functions and responsibilities.
- Represent Freeborn County in a professional manner to the public, outside contacts and constituencies.
*****You must complete both the Freeborn County and Merit applications to be considered for this position. Completed applications along with cover letter and resume are due by 12:00 PM Friday, May 22nd, 2026. Please call 507.377.5400 with any questions. Salary range - $51,718 - $68,964
You can find the Freeborn County application at www.co.freeborn.mn.us (http://www.co.freeborn.mn.us) and the Merit application at https://www.governmentjobs.com/careers/mnmeritsystem (https://www.governmentjobs.com/careers/mnmeritsystem)
Equal Opportunity Employer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Salary : $51,718 - $68,964