What are the responsibilities and job description for the 911 Dispatcher position at Frederick County Local Government?
Are you looking for a career where your voice can make a life saving difference? Frederick County, Public Safety Communications department is seeking dedicated, highly motivated individuals to join our team as 911 Dispatcher. Whether you are new to emergency communications or bring prior 911 dispatcher experience, this is an opportunity to make a real impact in your community. As the first point of contact in emergencies, you’ll be the calming presence that connects people in crisis with lifesaving resources. If you thrive in fast-paced environments, communicate clearly under pressure, and want to be part of a purpose driven team, we encourage you to apply.
Why Join Us?
- Comprehensive Training: Entry-level candidates receive extensive training to gain the skills and knowledge to succeed in this role.
- Shift Incentives:
- $2.00/hr shift differential for overnight shifts (7:00 PM – 7:00 AM).
- $1.00/hr premium for working unplanned overtime.
- $1.00/hr bonus for being a Trainer while actively training others.
- On-call bonus pay, averaging $50 per day.
- Career Growth: Ideal for both those seeking a long-term public safety career and those looking to step into the emergency services field.
Work Schedule
Training Period
• Work a day shift schedule to develop the skills and knowledge for this position.
Core Hours
Day Shift: 7:00 AM – 7:00 PM
Night Shift: 7:00 PM – 7:00 AM
• Work (3) consecutive 12-hour shifts, followed by a 6-hour shift on the 4th day.
• Schedule includes weekends, holidays, and overtime as needed to ensure 24/7 coverage.
What You’ll Do:
Key Responsibilities
As a 911 Dispatcher, you will:
- Serve as the primary point of contact for all 911 emergency and non-emergency calls in Frederick County.
- Quickly assess the nature of calls, determine priorities, and dispatch police, fire, or emergency medical services.
- Provide pre-arrival safety instructions to callers during life-threatening situations.
- Maintain clear and concise communication with public safety responders via radio.
- Monitor and track emergency personnel and resources using Computer Aided Dispatch (CAD) systems.
- Access and interpret information from state and national databases to assist responders.
- Work collaboratively with other agencies, citizens, and businesses to coordinate emergency response efforts.
What We’re Looking For:
- High school diploma or GED equivalent.
- Must work a flexible schedule, including nights, weekends, holidays, and overtime.
- Proven ability to listen actively and resolve conflicts calmly and effectively.
- Maintain focus, clarity, and efficiency in high-stress or emergency situations.
- Proficiency with computers and Microsoft suits (Word, Excel, and Outlook).
To learn more about Frederick County, Virginia employee benefits, please visit the following webpage: https://www.fcva.us/departments/human-resources/employee-benefits
All positions are subject to a criminal background check for any convictions that relate to the job duties and responsibilities. Frederick County Virginia Government is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The County’s EEO Utilization Report is available at www.fcva.us/jobs
Salary : $44,185 - $69,357
