Receptionist/Administrative Assistant

Position Summary

We are seeking a friendly, organized, and detail-oriented Receptionist / Office Administrator to be the front-line face and voice of Frechette Oil. This role combines customer service, billing, dispatching/routing of delivery drivers, bookkeeping support, and general office duties. The ideal candidate thrives in a fast-paced environment, enjoys helping customers, and can juggle multiple responsibilities with accuracy and a positive attitude.

Key Responsibilities

• Answer and manage incoming phone calls in a professional, courteous manner; respond to customer inquiries about deliveries, billing, service, and general questions.
• Greet and assist customers who visit the office in person.
• Process customer billing, including preparing invoices, recording payments, and handling account inquiries or adjustments.
• Route and dispatch oil truck drivers for daily delivery routes, coordinating schedules efficiently based on customer needs, weather, and priorities.
• Perform general bookkeeping and office support tasks such as data entry, filing, record-keeping, and maintaining accurate customer and delivery records.
• Assist with scheduling service appointments and coordinating between customers, drivers, and technicians as needed.
• Maintain a clean, organized front office and ensure smooth daily office operations.
• Handle other administrative duties and special projects as assigned.

Requirements

• Strong customer service skills with a friendly, professional phone and in-person demeanor.
• Excellent organizational and multitasking abilities; ability to prioritize in a busy office environment.
• Basic bookkeeping or billing experience preferred; comfort working with numbers and accounts.
• Proficiency with computers, including Microsoft Office (Word, Excel, Outlook) and general data entry.
• Clear verbal and written communication skills.
• Reliable, punctual, and detail-oriented with a strong work ethic.
• Ability to learn company systems and procedures quickly.
• High school diploma or equivalent required.

Preferred Qualifications

• Previous experience in a receptionist, administrative, dispatch, or customer service role (oil/fuel, utility, or service industry experience is a plus).
• Familiarity with billing software, accounting systems, or route dispatch tools.
• Knowledge of the Mount Washington Valley / North Conway area.
• Bookkeeping or basic accounting coursework/experience.

Pay: $20.00 - $23.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Salary : $20 - $23