Front Desk Client Access Coordinator

Build Something Bigger — And Change Lives, Including Your Own. In 1935, Louise Whitbeck Fraser opened a school in her home for people with disabilities — defying social expectations and choosing compassion over convention. She believed everyone deserves the chance to reach their potential and thrive. Today, that same bold spirit is alive in every Fraser service. We’re still building something bigger — a more inclusive, connected world where everyone belongs. At Fraser, you’ll find more than a job. You’ll find purpose. You’ll find growth. And you’ll find a place where your work changes lives — including your own.

The Front Desk Client Access Coordinator serves as the first point of contact for new and existing clients seeking Fraser clinical services. This role is responsible for greeting and checking in clients at the clinic, completes scheduling and enrollment tasks both in person and over the phone, supports emergency response and preparedness efforts, and provides exceptional customer service with empathy, professionalism, and care.

Job Duties

• Provide in-person and telephone support in a manner that is timely, professional, and courteous to ensure the client has the most positive experience possible.
• Greet and check-in all clients and visitors to the building: answer routine administrative inquiries, collect co-payments, gather required information and signatures.
• Verify client insurance eligibility and provide scheduling opportunities at any time during a client visit or over the phone.
• Maintain ongoing accuracy of client records including insurance, demographic, schedule, and referral information of the client.
• Professional communication and cooperation with clinicians as needed to successfully complete client enrollment, assess client needs, and determine the appropriate Fraser services for each incoming client. Provides all resources and needed information to the client and/or family.
• Effectively communicate with clients/families in a professional manner that supports sensitivity to each client/family’s individual needs. Utilizes and schedules adjunct interpreter services.
• Proactively works referrals and waitlists to offer available scheduling options for clients and meet basic clinician productivity expectations and scheduling targets.
• Monitor and maintain treatment room scheduling and upkeep for all clinic-based appointments and assist with day to day basic building needs.
• Serves as a lead member of the First Response Team during emergency situations and drills by directing and guiding responders, and by assisting with documentation and follow-up after the event.
  
  

Join Fraser and be a part of a team that makes a meaningful impact every day.

Qualifications

• High School diploma or equivalent required.
• BA/BS in sociology, psychology or related field preferred.
• Minimum one year of related experience is preferred - intake, scheduling, health care, insurance, and customer service experience
• Commitment to promoting diversity, multiculturalism and inclusion with focus on culturally responsive practice, internal self-awareness and reflection
  
  

Location, Schedule: & Pay:

• Fraser Minneapolis, MN
• Full time, Monday through Thursday from 9:30am - 6:00pm, Friday from 8:30am - 5:00pm
• Fraser Bloomington, MN
• Full time, Monday through Thursday from 9:30am - 6:00pm, Friday from 8:30am - 5:00pm
• $20.00 - $21.00 per hour depending on qualifications.
  

Benefits for Full-time Employees (30 hours per week)

• Medical, dental and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employee Assistance Plan (EAP)
• Life, AD&D and Voluntary Life Insurance
• Long-Term Disability, Voluntary Short-Term Disability, Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance
• Pet Insurance
• 403(b) Retirement Plan with Company Match
• Work-Life Balance; 5 weeks of paid time off annually (18 days PTO 9 Paid Holidays)
  
  

Why Join Fraser?

• Meaningful Impact Help individuals and families lead more connected, independent, and fulfilling lives. Your impact here is real — and lasting.
• Competitive Pay & Benefits Fraser offers fair pay and comprehensive benefits that support your health, well-being, and future goals.
• Flexibility & Work-Life Balance With flexible schedules, generous paid time off, and wellness programs, Fraser helps you care for others without sacrificing yourself.
• Grow Your Career With Us We invest in your development with training, licensure support, leadership pathways, and real opportunities to advance.
• Culture That Lives Its Values Inclusion isn’t just a buzzword — it’s how we operate. You’ll be seen, heard, and supported to bring your full self to work.
• Thrive with Stability and Purpose With nearly 90 years of trusted service and continued growth, Fraser is a nonprofit where you can build a lasting, mission-driven career.
  
  

Fraser is Minnesota’s leader in autism, mental health, and disability services — and one of the few Certified Community Behavioral Health Clinics (CCBHCs) in the state. As a nonprofit organization, we provide integrated community behavioral healthcare that improves quality, accessibility, and coordination of care. We lead with compassion, innovate with purpose, and fight for inclusion — every single day. Ready to Build Something Bigger? Join Fraser. Grow with us. Make a difference. Because when you thrive, so does the world around you.

Encouraged to apply: reception, front desk, medical receptionist, office assistant, customer service, administrative assistant, client access, client coordinator, patient coordinator, call center representative, client services, scheduling

Diversity, Inclusion, and Belonging: Fraser values a diverse staff to ensure the best outcomes for our diverse client base. We are committed to anti-racism at Fraser. Our anti-racism committee assesses, develops, and implements numerous initiatives ranging from recruiting and retaining diverse staff to staff training and more.

Fraser is an Affirmative Action and Equal Opportunity Employer.

This position will be posted at https://www.fraser.org/careers until filled. You must apply online here to be formally considered.

If you are having trouble applying or have questions, please contact Fraser HR at careers@fraser.org or 612-767-7550. If you have successfully submitted your application, you will get a confirmation email. If you do not receive the confirmation email, please check your junk/spam folders; then contact us as we may not have received your application. Thank you for considering Fraser!