What are the responsibilities and job description for the Service Technician position at Franklin Water Treatment?
Department: Retail
Location: US - Indiana - Fort Wayne
Join Our Team as a Service Technician II at Franklin Water Treatment, Aqua Systems
Great technicians do more than fix equipment. They make customers glad they called. At Franklin Water Treatment, we’re hiring a Service Technician who takes pride in exceptional workmanship and knows that every installation, repair, and customer conversation represents the company. You will have the opportunity to put your mechanical skills and problem-solving ability to work where they will be valued.
As the expert customers count on, you’ll install, maintain, and service residential water softening and treatment systems while delivering five-star service from the first hello to the final walkthrough. Bring your tools, your talent, and your “consider it handled” mindset. We’ll provide the support and opportunity to grow your career while helping customers enjoy better water. Together, we’ll make a difference one customer, one home, and one drop at a time.
MOVE FORWARD WITH US!
What you will be doing
Follow detailed installation and/or service instructions, processes, and procedures including but not limited to the following:
- Water systems installation and/or maintenance
- Evaluate and repair problems related to existing customer systems
- Comply with Health & Safety requirements related to installation and service procedures
- Meet daily installation and/or service schedule as assigned.
- Use available parts to assemble, install, and/or service various water treatment equipment or kits according to operating instructions.
We’re looking for the technician customers are relieved to see pull into the driveway: dependable, skilled, professional, and ready to solve the problem. You take ownership of your work, communicate clearly, and know that exceptional service means more than getting the equipment running. It means respecting the customer’s home, answering their questions, and leaving them confident the job was done right. If you have strong mechanical skills, high standards, and a reputation for following through, WE WANT TO HEAR FROM YOU!
What you need:
- High School Diploma or Equivalent (required).
- 2-5 years' experience working in a water treatment, plumbing or related mechanical trade.
- Valid driver’s license with a safe driving history.
- Strong work-ethic; self-motivated; and proven customer service skills
- Punctual/dependable with great attendance
This role requires regular use of your hands and arms, and be on your feet, moving between sitting, standing, and walking. Frequent, you may need to stoop, kneel, or crouch and frequently lift items weighing 50 lbs.
BENEFITS
- Competitive wage based on experience and qualifications
- Medical, dental, vision, and life insurance
- Paid parental leave
- 401(k) Plan with company match & service contributions to help you save for the future
- Paid time off
- Short & long-term disability
- Opportunities for training and career growth
- Fertility & adoption support
- Tuition Reimbursement
- Health & wellness programs
- Employee discount program