What are the responsibilities and job description for the Commercial Loan Administrator position at Franklin Savings Bank?
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Franklin Savings Bank
Functional Position Description
Commercial Loan Administrator &
Consumer Collections & Recovery
Non-Exempt
Service Criteria:
All individuals holding positions with Franklin Savings Bank are responsible for conducting themselves in a manner consistent with FSB’s Pledge of Excellence . The Pledge of Excellence describes standards and conduct that will be consistently demonstrated with customers and coworkers. These include Accuracy, Quality Service, Professionalism, Confidentiality, Teamwork, Respect, Timeliness, Innovation, Communications, and Enjoying the Journey. All employees are expected to be familiar with the descriptions of these standards and to understand the importance of consistently demonstrating them while performing their duties.
General Purpose:
In accordance with established policies and procedures, the incumbent provides efficient, accurate and professional service to new and existing loan customers, along with providing administrative support to the Commercial Lending, Administration, Servicing, Collections, and Credit Departments. The incumbent performs a variety of commercial lending administrative functions to support the lenders, credit analysts, and credit manager to ensure accurate, timely and efficient processing of commercial loans. Additional responsibilities include managing the delinquent residential loan portfolio and collaborating with the Senior Loan Officer in devising collection strategies, drafting periodical collection and recovery reports for management. This position reports to the SVP Loan Administration & Operations Officer.
Duties and Responsibilities
Process Management:
- Oversee the loan process from the time of loan approval through closing and distribution.
- Responsible for contacting borrower and collecting all closing conditions for each loan including insurance binder, market evaluation, Board approved minutes, signed personal financial statements, tax returns and titles.
- Evaluate HOA documents, meeting minutes, etc. to ensure borrowing and signing authority.
d. Obtains flood determinations , and EDR reports.
e. Processes all transaction postings for loan disbursement, payments and account and wire transfers.
f. Coordinates the preparation of commitment letters using judgement and experience to ensure accurate documentation.
g. Facilitate requests for advances on lines of credit.
h. Process pre-closing deposits made by customers held against closing costs such as fees, appraisals, etc.
i. Collects operating agreements, articles of incorporation and all business formation paperwork for lender review and evaluation.
Communications/Coordination:
- Interact directly with outside vendors and attorneys who provide service to the Bank as it pertains to the commercial loan process to include such things as ordering title searches and title reports.
- Work closely with commercial lenders to provide information and support as well as keep colleagues apprised of loan status.
- Contact borrowers to obtain insurance binder prior to loan closing.
- Work directly with commercial customers to answer questions to ensure proficient processing of their loan.
e. In conjunction with the Relationship Manager prepares loan documentation and coordinates closings. Works closely with closing attorney for proper loan documentation and funding. Reviews documentation for adherence with approved terms and conditions.
f. Engage environmental investigation firms for phased environmental engineering reports.
g. Work with Business Development Officers to assist with deposit account opening.
Construction Loan Administration:
- When necessary, work with Portfolio Manager to interact with commercial customers, co-workers, contractors and other involved parties to manage the construction loan disbursement process.
- Communicate effectively with all interested parties to ensure an efficient and effective process.
Compliance/Quality Control:
- Remain properly trained and educated on all regulatory requirements that must be satisfied as part of the lending process.
- Work with colleagues to ensure that during any audit (State, Federal, Third Party) that information, reports, etc. are made available.
- Establish and ensure all files are well organized, collateral documents are recorded appropriately, signatures are collected and files contain the required documentation to meet regulatory expectations and are accurate.
- Files all documentation into the electronic file system and original required documents are kept according to retention procedures.
- Follow up on required documents post-closing.
Consumer Collections & Recovery:
a. Oversee the bank’s collection of past due consumer and residential loans, including delinquent real estate taxes.
b. Communicate directly with past due borrowers, assess the reason for delinquency and determine a course of action.
c. Develop effective collection strategies and procedures to maximize debt recovery while striving to maintain an open line of communication with borrowers.
d. Maintain documentation of all collection activity for legal, regulatory and audit scrutiny.
e. Note: These are representative only and are not intended to include
all possible assignments to this position.
SKILLS/EXPERIENCE/TRAINING REQUIRED:
1. High School diploma or equivalent required.
2. Three or more years of previous processing and/or related collections experience is required.
3. Must be able to communicate effectively.
4. A strong working knowledge of personal computers and Microsoft Word and Excel is required.
5. Previous experience in collections, workout and loan review procedures preferred.
6. Good communication and public relations skills.
WORKING CONDITIONS:
1. Physical effort is involved with respect to dexterity and visual attention as needed for the frequent operation of personal computers and other office equipment.
2. Normally seated with freedom of movement on a regular basis; handling of light materials and supplies.
3. Well lighted and ventilated office environment.
- External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential functions (as listed) either unaided, or with the assistance of reasonable accommodations, to be determined by management on a case-by-case basis.
This job description represents an overview of the essential functions of this position. This is not a complete listing of all required duties. Specific duties may vary over time to meet the needs of the bank.
Franklin Savings Bank reserves the right to change the job duties as business requirements dictate. Employees will be expected to perform other reasonably related duties as may be required by Management.
Every employee works for Franklin Savings Bank, not just for a particular manager. Accordingly, employees are expected to act in the best interests of the bank, even if doing so requires actions and responsibilities not listed in the above job description.
Job descriptions are not intended as, and do not create, employment contracts. The bank maintains its status as an at-will employer.
Equal Opportunity Employer/ Veterans/Disabled
SKILLS/EXPERIENCE/TRAINING REQUIRED:
1. High School diploma or equivalent required.
2. Three or more years of previous processing and/or related collections experience is required.
3. Must be able to communicate effectively.
4. A strong working knowledge of personal computers and Microsoft Word and Excel is required.
5. Previous experience in collections, workout and loan review procedures preferred.
6. Good communication and public relations skills.