Collections Representative, Farmington

We are seeking a detail-oriented and customer-focused Collections Representative to join our team. The Collections Representative will support collection activities, regulatory reporting, loan servicing functions, and communication with customers, lenders, attorneys, and internal departments. Success in this role requires strong organizational skills, professionalism, confidentiality, and a commitment to exceptional customer service.

Key Responsibilities:

• Generate collection letters and communicate with past due customers to support lenders in resolving delinquent accounts.
• Monitor charged-off loan repayment agreements, process payments, and initiate follow-up calls or correspondence for past due accounts.
• Prepare foreclosure, bankruptcy, and deceased customer claim files for attorneys and assist with related collections activities.
• Generate and distribute weekly and monthly delinquency, charge-off, and collections reports for lenders and management.
• Maintain loan file records, including updating insurance information, loan warnings, and other required documentation.
• Perform regulatory and operational reporting functions, including state reporting requirements and collections system maintenance.

Qualifications:

• High school diploma or equivalent required; associate’s degree in business, finance, accounting, or a related field preferred.
• Prior experience in banking, collections, loan servicing, lending operations, or a related financial services role preferred.
• Proficiency in Microsoft Word and Excel with the ability to generate reports, maintain records, and analyze data.
• Strong attention to detail and organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills, including the ability to professionally interact with customers, attorneys, lenders, and internal staff.
• Ability to handle sensitive and confidential information with discretion.

Location:

• This position is on-site, located in Farmington, ME.

We offer a robust benefits package, including:

• Health, dental, vision, life, and disability insurance
• Paid vacation and holidays
• Education reimbursement
• 401(k) with employer contributions
• Pension plan

Compensation:

The anticipated hourly compensation for this role is $21-$24. Individual compensation decisions are based on several factors, including experience, job-related skills, education, certifications, geographic location, and internal equity. This position is also eligible for applicable annual incentive compensation and company-sponsored benefits.

Growth & Recognition:

We are committed to rewarding performance and supporting employee growth. Compensation is reviewed annually, and employees may be eligible for merit-based salary increases based on performance and organizational results.

Why Join Our Team?

At Franklin Savings Bank, we value our employees as our greatest asset and are committed to their growth and well-being. We are proud of our culture, where we are dedicated to providing our employees with an environment of caring, comradery, and fun!  

In addition, we prioritize our commitment to our communities in which we live and work.  We sponsor roughly 140 events each year and in 2025 we donated more than $705,000 to local non-profits and community organizations!   

Embrace the opportunity to grow with a team where your contributions are truly valued. Apply today at www.franklinsavings.bank/careers and include your cover letter, resume, and three professional references. This position will remain open until the right candidate is found.  

Franklin Savings Bank is an Equal Opportunity Employer. All persons shall have the opportunity to obtain employment without discrimination.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person

Salary : $21 - $24