FT E911 Communications Officer

GENERAL DEFINITION

Serves the community as a Public Safety 911 Communications Officer. Performs responsible technical work on flexible shifts dispatching law enforcement, fire, rescue, and general government mobile units and other personnel in response to emergency and non-emergency situations.

ORGANIZATIONAL RELATIONSHIP

Work is performed under regular supervision of the Communications Officer Shift Supervisor. The 911 Director of Assistant Director has overall responsibility and will assume supervisory repsonsibility for the staff and department as required.

TYPICAL TASKS

• Receives citizen complaints and dispatches appropriate personnel in response including fire, rescue, and police;
• Received and disseminated information professionally and clearly via telephone, radio and computer system;
• Accesses records and other information from a variety of sources including but not limited to Virginia Criminal Information Network (VCIN/NCIC) and other computer terminals;
• Maintains an accurate log of all events with the aid of the CAD system;
• Accurately conveys complete information to public concerning fire, rescue and police;
• Answers 9-1-1 emergency telephone lines as well as administrative lines tot provide requests for emergencies and non-emergencies for assistance;
• Accurately files appropriate records and written information;
• Updates training on equipment as required to utilize equipment accurately;
• Operates under periods of extreme stress and maintains composure and professionalism;
• Complies with confidentiality requirements of position;
• Acts as a backup for obtaining coverage as needed including covering shift and rotating on-call responsibilities;
• Performs other duties as may be assigned.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

General knowledge of dispatching procedures: general understanding of the geography of the County and location of major landmarks; ability to type at a reasonable speed; ability to work with the public effectively and efficiently in a diplomatic manner; ability to speak English distinctly; ability to work under pressure; ability to read maps and determine locations; ability to acquire and relay information accurately; ability to listen and follow directions; ability to pass a basic fire and rescue vocabulary course; ability to follow written Standard Operating Procedure Guide; ability to use sound judgment; excellent time management skills and ability to multi-task and prioritize work; attention to detail and problem solving skills; excellent written and verbal communication skills; strong organizational and planning skills; and proficient in MS Office.

TRAINING, EDUCATION AND EXPERIENCE

Any combination of education and experience equivalent to graduation from high school. Completion of appropriate training prescribed by the Commonwealth of Virginia and the Office of the Sheriff Communications Center for this level of position. Completes training as required by the position to be a fully functioning Communications Officer and perform all duties related icluding, but not limited to, VCIN/NCIC and Emergency Medical Dispatch (EMD). Bilingual preferred but not required.

SPECIAL REQUIREMENTS AND RELATED OBLIGATIONS

Successfully completed and maintains all state mandated requirements through a criminal justice academy. The successful applicant will possess and maintain a valid Virginia Motor Vehicle Operator's License. Note: Employee/Applicant must have and maintain a driving record acceptable to Franklin County and its insurance carrier(s). The Communications Center is a 4/7 operation, and the employee will be expected to cover other shifts if requested. The shift that the person is assigned to may change and is not guaranteed to remain the same as when hired.

PHYSICAL DEMANDS

This position requires the ability to be able to sit for long periods of time while utilizing multiple computer systems for inputting and/or retrieving data. This position requires the person to wear a headset while answering calls and transmitting on radio. The position required that the person have the ability to multi-task while providing accurate information to other departments required to take action.

WORK ENVIRONMENT

The work environment is typical law enforcement/public safety communications center with adequate desk, seating and lighting for performing all communication objectives.

AMERICANS WITH DISABILITIES ACT COMPLIANCE

Franklin County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Franklin County will provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with the employer.

Pay: $41,117.00 - $53,452.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Military leave
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $41,117 - $53,452