What are the responsibilities and job description for the Property Management Assistant position at Franklin County Regional Housing & Redevelopment Authority?
The Franklin County Regional Housing and Redevelopment Authority (HRA) serves the housing and community development needs of the twenty-six towns of Franklin County, Massachusetts. We work with residents to successfully access a wide variety of housing resources. We also work with the municipalities of Franklin County to apply for and administer grant funding for various infrastructure and community development projects.
Position Overview: The Property Management Assistant provides a range of clerical, administrative and intake services in support of the Property Management Department. The Property Management Department manages the overall resident management duties of the public and private affordable housing properties owned and/or operated by HRA.
Job Class: Full-time (37.5 hours/week), benefited, non-exempt
Supervision Received: Works under the supervision of the Director of Property Management
Supervision Given: None
Principal Duties:
- Aid in supporting state-aided public housing and private housing waitlists.
- Preparing mailings for annual recertifications, waitlist screening packets, and other documentation as assigned.
- Assist with applicant intake to answer basic questions or route callers/visitors to the proper staff member.
- Assist with the rent collection process by contacting tenants with past-due balances and start small claims procedures, when required.
- Assist with coordination of inspections as assigned.
- Review applications for completeness and accuracy.
- Scan and upload documents as decided by Property Managers and/or Director.
- File and manage paperwork as assigned.
- Perform other related duties as assigned.
General Responsibilities:
- HRA is a public agency operating for the benefit of all citizens. Personnel shall conduct themselves in a manner respectful of all clients and shall adhere to HRA's mission and goals. Personnel shall act in such a way as to create a positive image of the Agency.
- Personnel will act in a professional manner while relating to HRA staff, clients and business contacts seeking to resolve differences or complaints through appropriate agency procedures.
- All personnel are responsible for adherence to HRA personnel policies, including the prevention of conflict of interest, misuse of funds, or abuse of trust and are responsible for reporting known misconduct to an Executive officer.
- All personnel shall respect the legal and moral rights and privacy of confidential information due to all clients and are responsible for upholding HRA's affirmative action policies.
Minimum Qualifications:
- One (1) year of administrative experience is preferred.
- High school degree or equivalent.
- Experience in a position requiring discretion, ensuring confidentiality of client and personnel data.
- Valid driver’s license and/or access to reliable transportation required.
Additional Qualifications:
- Demonstrated people skills, including the ability to develop and support professional working relationships with tenants, applicants, and colleagues.
- Excellent organizational skills and attentiveness to detail.
- Initiative, ability, and judgment to work independently and set priorities for work.
- Ability to communicate effectively both verbally and in writing. Ability to compose basic correspondence with minimal guidance.
- Knowledge of the use of standard office equipment including, but not limited to computers, telephone systems, photocopiers, calculators, and scanners.
- Proficient with the Microsoft Office Suite programs, with particular attention to Word and Excel, and the ability to learn new computer programs with ease.
- Ability to make and check accuracy of simple arithmetic computations.
- Spanish proficiency is a plus.
Salary Grade: 5
Salary and benefits are according to state and federal law, Board approved personnel policies and budget. HRA is an Equal Opportunity/Affirmative Action Employer.
Board Approved: 8/8/2019 Vote # 17-336
Pay: $21.00 - $23.00 per hour
Expected hours: 37.5 per week
Work Location: In person
Salary : $21 - $23