What are the responsibilities and job description for the Human Resources Technician I position at Franklin County, NC?
Franklin County is seeking a detail-oriented and motivated Human Resources Technician I to join our HR team. In this important role, you will provide administrative and technical support across a variety of human resources functions, including employee records management, recruitment assistance, and benefits coordination. As the first point of contact for many HR inquiries, you’ll play a key role in ensuring employees receive accurate information and timely support. This position is ideal for someone who values confidentiality, thrives in a fast-paced environment, and is eager to grow their career in public service. If you’re ready to bring professionalism, organization, and a commitment to helping others, Franklin County invites you to apply today.
Compensation: $45,211 to $47,472
Franklin County offers a competitive benefit package designed to encourage and support your health, well-being and productivity. Benefit options include medical and dental insurance; elective supplemental insurance options such as short-term disability, vision, and voluntary term life; local government retirement; 401(k) with a 4% employer contribution (no employee match required); generous paid leave that includes 13 county-observed paid holidays per year; an employee wellness program inclusive of a county sponsored gym and an employee assistant program.
For more information about Franklin County benefit options please click here https://www.franklincountync.gov/194/Benefits-Summary.
An employee in this class provides administrative support for various human resources functions and system support for the HR NEOGOV software program. Primary job responsibilities are maintaining the optimal function of the County’s internal HR information services system, NEOGOV, which includes database management, network support, customization, maintenance, and system upgrades. The employee will also be responsible for assisting with the recruitment process to include the NEOGOV job posting announcements and participating in interview panels, as needed. The employee is expected to have a good understanding of the department, its services, and general understanding of the services and related functions to respond to inquiries; non-routine questions or situations are referred to others. Sound judgment is required in performing the tasks. Work is performed under the general supervision of the Assistant Human Resources and Risk Management Director, and is evaluated through observation, conferences, and the quality and effectiveness of work completed.Essential Duties and Tasks
Maintains HRIS activities in the NEOGOV system to manage and maintain accuracy of employee data to include various forms of data entry. Enter new employee profiles into NeoGov Perform module, assign evaluations, and maintain department reporting structures.
Perform NeoGov Insight module functions to include exam plans and job postings.
Ensures quality, timeliness, security, and proper use of HR information entered and retrieved from the system.
Prepares specialized NEOGOV reports designed for county leadership.
Provides technical support, troubleshooting and guidance to County personnel related to the NEOGOV program.
Composes job advertisements and places advertisements with various media sources as requested.
Schedules interviews and participates in interview panels, as requested.
Uses established database, spreadsheet and word processing programs and payroll/personnel software to enter and retrieve information as needed; prepares miscellaneous reports as requested.
Reconciles and releases Flexible Spending Account funds.
Completes the NC Retirement Beneficiary process by downloading the report, adding the employee’s retirement number to the payroll system and form and submits to the NC Retirement System.
Serves as the receptionist for the Department, as needed; greets the public in person or by telephone.
Additional Job Duties
Performs related duties as required.
Knowledge, Skills, And Abilities
Some office procedure knowledge and ability to use correct grammar, vocabulary, and spelling.
Working knowledge of arithmetic and its uses in general office work.
Ability to communicate effectively in person and by telephone.
Ability to schedule appointments and meetings based on specific oral or written guidelines.
Ability to gather and give basic information and instructions on departmental programs based on inquiries.
Ability to keyboard or type with accuracy at the speed required by the particular program or person giving assignments.
Ability to be tactful and courteous.
Ability to compile materials from program sources, record information and balance figures.
Ability to operate any office machines required by the position such as word processor, typewriter, copiers, fax machine, calculator, and other office equipment.
Ability to arrange and place records, reports and files into proper sequence.
Ability to establish and maintain effective working relationships with other employees, supervisors, and the general public.High school diploma and minimal experience in administrative support including some public interaction experience, preferably in an HR department setting; or an equivalent combination of education and experience.Must possess a valid North Carolina driver’s license.
Appointment as a Notary Public in North Carolina within one year of hire.
Compensation: $45,211 to $47,472
- To Be Determined Based on Experience and Qualifications**
Franklin County offers a competitive benefit package designed to encourage and support your health, well-being and productivity. Benefit options include medical and dental insurance; elective supplemental insurance options such as short-term disability, vision, and voluntary term life; local government retirement; 401(k) with a 4% employer contribution (no employee match required); generous paid leave that includes 13 county-observed paid holidays per year; an employee wellness program inclusive of a county sponsored gym and an employee assistant program.
For more information about Franklin County benefit options please click here https://www.franklincountync.gov/194/Benefits-Summary.
An employee in this class provides administrative support for various human resources functions and system support for the HR NEOGOV software program. Primary job responsibilities are maintaining the optimal function of the County’s internal HR information services system, NEOGOV, which includes database management, network support, customization, maintenance, and system upgrades. The employee will also be responsible for assisting with the recruitment process to include the NEOGOV job posting announcements and participating in interview panels, as needed. The employee is expected to have a good understanding of the department, its services, and general understanding of the services and related functions to respond to inquiries; non-routine questions or situations are referred to others. Sound judgment is required in performing the tasks. Work is performed under the general supervision of the Assistant Human Resources and Risk Management Director, and is evaluated through observation, conferences, and the quality and effectiveness of work completed.Essential Duties and Tasks
Maintains HRIS activities in the NEOGOV system to manage and maintain accuracy of employee data to include various forms of data entry. Enter new employee profiles into NeoGov Perform module, assign evaluations, and maintain department reporting structures.
Perform NeoGov Insight module functions to include exam plans and job postings.
Ensures quality, timeliness, security, and proper use of HR information entered and retrieved from the system.
Prepares specialized NEOGOV reports designed for county leadership.
Provides technical support, troubleshooting and guidance to County personnel related to the NEOGOV program.
Composes job advertisements and places advertisements with various media sources as requested.
Schedules interviews and participates in interview panels, as requested.
Uses established database, spreadsheet and word processing programs and payroll/personnel software to enter and retrieve information as needed; prepares miscellaneous reports as requested.
Reconciles and releases Flexible Spending Account funds.
Completes the NC Retirement Beneficiary process by downloading the report, adding the employee’s retirement number to the payroll system and form and submits to the NC Retirement System.
Serves as the receptionist for the Department, as needed; greets the public in person or by telephone.
Additional Job Duties
Performs related duties as required.
Knowledge, Skills, And Abilities
Some office procedure knowledge and ability to use correct grammar, vocabulary, and spelling.
Working knowledge of arithmetic and its uses in general office work.
Ability to communicate effectively in person and by telephone.
Ability to schedule appointments and meetings based on specific oral or written guidelines.
Ability to gather and give basic information and instructions on departmental programs based on inquiries.
Ability to keyboard or type with accuracy at the speed required by the particular program or person giving assignments.
Ability to be tactful and courteous.
Ability to compile materials from program sources, record information and balance figures.
Ability to operate any office machines required by the position such as word processor, typewriter, copiers, fax machine, calculator, and other office equipment.
Ability to arrange and place records, reports and files into proper sequence.
Ability to establish and maintain effective working relationships with other employees, supervisors, and the general public.High school diploma and minimal experience in administrative support including some public interaction experience, preferably in an HR department setting; or an equivalent combination of education and experience.Must possess a valid North Carolina driver’s license.
Appointment as a Notary Public in North Carolina within one year of hire.
Salary : $45,211 - $47,472
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