What are the responsibilities and job description for the Front Desk/Reservations Supervisor position at FRANKENMUTH BAVARIAN INN LODGE?
HOURS:
FULL TIME: 40 - 45 hours per week
Usual shifts will vary between 7:30 a.m. and 11 p.m., with some 3rd shift Night Audit shifts
Must be available weekdays, weekends and holidays.
Responsible for directing and coordinating the activities of the Front Desk, reservations, guest services, PBX operation, front office key lock system, advance deposit department, and night manager of a 360 room hotel in order to meet the hospitality and guest service needs of hotel guests. Responsible for maintaining guest security relative to issuance of keys and room numbers. Responsible for the proper and adequate training of all Front Desk personnel. Responsible for providing the highest level of guest service offered in Michigan. Responsible for organizing work, people, and projects and making responsible decisions affecting the Department. Fifty percent of scheduled hours per week are to include work at the Front Desk or to include the training of Front Desk personnel. Will assist F& B Department with carving shifts.
BASIC QUALIFICATIONS:
Two year degree in related courses of study or equivalent in experience. Previous Supervision experience desired. Communicative skill, managerial and training capabilities. Background of dealing and handling the public with diplomacy. Pleasing personality and appearance. Ability to stand for long periods of time. Must be able to handle pressures of long lines and perpetual activities.
