What are the responsibilities and job description for the Restaurant Shift Manager position at Frank's Restaurant?
The Restaurant Shift Manager plays a crucial role in overseeing daily restaurant operations during their shift to ensure exceptional customer service, efficient staff management, and adherence to quality standards. This position involves supervising a team of up to 20 employees, managing schedules using third-party tools, handling cash transactions, and resolving conflicts promptly. The shift manager is expected to be present on-site for every shift, maintaining smooth operations with minimal involvement in inventory management. While growth opportunities into higher management roles are limited, this role is vital for maintaining a top-performing restaurant environment.
Responsibilities
- Oversee shift operations to maintain quality and efficiency
- Supervise and coordinate a team of 10-20 employees
- Provide excellent customer service and address customer concerns
- Handle cash transactions accurately and securely
- Manage staff scheduling using third-party scheduling software
- Ensure compliance with health and safety standards
- Resolve conflicts among staff and customers promptly
- Maintain quality assurance throughout the shift
Required Qualifications
- 5 years of experience in restaurant management
- High school diploma or equivalent
- Proven team leadership skills
- Strong customer service orientation
- Experience with scheduling software and POS systems
- Cash handling expertise
- Effective conflict resolution abilities
- Knowledge of health and safety compliance
- Excellent communication skills
- Strong problem-solving capabilities
Salary : $20 - $30