What are the responsibilities and job description for the Dispatch Coordinator position at Frank Gay Services?
Ready to Elevate Your Career? Join Frank Gay Services as a Dispatcher!
At Frank Gay Services, we’re more than just a workplace, we’re a community. Step into a welcoming environment where you’ll have your own personalized workspace and be greeted by a supportive management team invested in your success. Collaboration, transparency, and growth are at the heart of what we do, ensuring your ideas are valued and your career goals encouraged.
With clear paths for advancement and ongoing training and coaching, your effort directly impacts your success. Join a team that rewards your hard work and supports your journey every step of the way.
Compensation
At Frank Gay Services, we’re more than just a workplace, we’re a community. Step into a welcoming environment where you’ll have your own personalized workspace and be greeted by a supportive management team invested in your success. Collaboration, transparency, and growth are at the heart of what we do, ensuring your ideas are valued and your career goals encouraged.
With clear paths for advancement and ongoing training and coaching, your effort directly impacts your success. Join a team that rewards your hard work and supports your journey every step of the way.
Compensation
- $18/hr. Up to $600 in monthly bonuses!!
- Competitive Pay: Your hard work deserves top compensation.
- Comprehensive Benefits: Medical, Prescription, Dental, and Vision plans to keep you and your loved ones healthy.
- Security & Growth: Disability & Term Life Insurance, plus matching 401k benefits.
- Career Development: Ongoing training & development with clear pathways for growth.
- Paid Time Off: Paid Holidays & PTO to ensure you can recharge and enjoy life outside of work.
- Coordinate the correct skilled technicians to the right service calls: Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
- Prioritize service requests based on urgency and technician availability.
- Monitor and adjust schedules to ensure optimal efficiency and productivity.
- Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.
- Provide customers with information about service availability, estimated arrival times, and any potential delays.
- Follow up with customers to ensure satisfaction and address any further needs or concerns.
- Inform customers of the status of their service calls and any changes to scheduled appointments.
- Maintain accurate records of service calls, customer interactions, and technician activities.
- Enter data into the company's dispatch and customer management systems.
- Generate and distribute reports on service performance, technician productivity, and customer satisfaction.Deliver exceptional customer service
- Work in a team environment
- Drive revenue and help meet the market goals
- 2 years of call center and/or dispatch experience minimum
- Must be able to work in a fast-paced environment
- Must be able to prioritize tasks
- Service Titan experience a major plus!
- Superb customer service skills, honest, dependable, and reliable
- Must pass a background check and drug screen
Salary : $18