Sales Operations Specialist

Frank Darling is an online female-founded fine jewelry brand making custom engagement rings, wedding bands, and fine jewelry more accessible than ever before. We’ve been featured in Vogue, InStyle, WSJ, Bloomberg, Forbes, Brides, Glossy, and a number of other publications for our design, sustainability, and modern take on the bridal category.

We have an immediate, on-site opening for Sales Support in our Washington, DC Studio. The ideal candidate is a design-savvy, detail-oriented diamond jewelry professional with strong interpersonal skills that thrives in a fast-paced, hands-on environment.

Key Duties and Responsibilities:

Customer Facing:

• Facilitate pick-ups and drop-offs
• Field walk-ins if no sales designer is available
• Opening and answering door
• Greeting customers
• Offering beverage and seating customers
• Contacting late-appointments
• Rescheduling appointments
• Fielding phone calls

Showroom Organization

• Manage packaging supplies, office supplies, and snacks
• Manage showroom music
• Manage the local inbox on chat platform
• Keep showroom clean and organized
• Creating repair/resize/remake job envelopes
• Creating envelopes for selected stones after appointments

Operations

• Open and set up studio each morning
• Handle all inbound and outbound diamond shipments
• Manage long term memo inventory
• Manage sample jewelry inventory
• Printing and bag assembly
• Main liaison for Gemology Team team for shipments
• Pick up and drop off packages from Fedex as needed
• Liaison with Client Care Team regarding last minute pick ups / last minute ships
• Partnering with Manager to handle any extraneous tasks
• Communicate with building manager to resolve issues

Requirements and Experience:

• Strong knowledge of fine jewelry styles and trends
• A keen eye for detail and a high level of empathy and professionalism
• Ability to work proactively and think creatively to solve problems as they arise
• Solid organizational skills
• Ability to multitask and juggle many client requests at once
• 1 or more years of jewelry experience preferred
• Extremely detail oriented
• Ability to read diamond laser inscriptions using jeweler’s loupe
• Excellent communication skills
• Technologically adept
• Able to lift up to 15 pounds ~ when required

Job Details:

Full time on site role located in Washington, DC

Office hours are 8AM to 4PM

Available schedules: Thursday - Monday

Benefits

• Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.

Insurance. Medical, dental, and vision insurance kicks in on the first day of your 2nd month!

• 401k. Optional 401k program.
• Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal oriented team members to recharge
• Pre-Tax Commuter Benefits.
• Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.