Jewelry Sales Associate - Bespoke Desig

Frank Darling is an online female-founded fine jewelry brand making custom engagement rings, wedding bands, and fine jewelry more accessible than ever before. We’ve been featured in Vogue, InStyle, WSJ, Bloomberg, Forbes, Brides, Glossy, and a number of other publications for our design, sustainability, and modern take on the bridal category.

We have an immediate, on-site opening for a diamond jewelry sales specialist in our DC studio. The ideal candidate is a design-savvy, detail-oriented diamond jewelry professional with strong interpersonal skills that thrives in a fast-paced, hands-on environment.

Key Duties and Responsibilities:

• Guide clients through the process of stone selection and finalizing a ring or jewelry purchase during in-person and virtual appointments, on website chat, and over the phone
• Confidently provide real-time diamond feedback and recommendations while chatting over the phone or on the website
• Advise clients on 4Cs of diamonds
• Educate clients on the differences between lab-grown diamonds, natural diamonds, and moissanite
• Guide clients on all aspects of ring design, encouraging them toward design details with structural integrity
• Empower clients to feel confident in their once-in-a-lifetime purchase
• Meet sales goals and close sales efficiently
• Work with the in-house gemology team to source, select, and present diamonds
• Coordinate with CAD team and production team to ensure smooth design and production process for client jewelry
• Respond quickly to inbound phone calls, chats, and emails
• Maintain and nurture client relationships as the main point of contact for all sales

Requirements and Experience:

• Strong knowledge of fine jewelry styles and trends
• A keen eye for detail and a high level of empathy and professionalism
• Ability to work proactively and think creatively to solve problems as they arise
• Solid organizational skills
• Ability to multitask and juggle many client requests at once
• 2 years sales experience in jewelry or bridal
• Extremely detail oriented
• Excellent communication skills
• GIA coursework a plus but not required
• Jewelry fabrication or design experience a plus but not required
• Adobe Illustrator experience a plus but not required

Job Details:

• Full time on site role located in Washington, DC
• Office hours are 10AM to 6PM
• Available schedules: Thursday - Monday

Benefits:

• Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.
• Insurance. Medical, dental, and vision insurance kicks in on the first day of your 2nd month!
• 401k. Optional 401k program.
• Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal oriented team members to recharge
• Performance Based Bonuses. Monthly bonus for achieving sales targets
• Disability and Life insurance. 100% employer-paid.
• Pre-Tax Commuter Benefits.
• Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.