Executive Assistant

Who is FranConnect?

FranConnect is the leading franchise and multi-unit management software provider. For 20 years, the FranConnect platform has served as the sales, operations, and marketing backbone for over 1,500 brands worldwide. Nine of the Franchise Times Top 10 Fastest-Growing franchise businesses rely on FranConnect to drive growth, improve profitability, and streamline operational performance. FranConnect customers span all sizes, growth phases, and industries and they grow 44% faster on average than the broader franchising market. Backed by private-equity investor Serent Capital, FranConnect is headquartered in Herndon, Virginia, with global offices in Australia, India, Colombia and Canada. For more information on FranConnect, visit www.franconnect.com.

Why Join Us

At FranConnect, we believe that great companies are built on great cultures. Our team is passionate, collaborative, and driven by a shared mission: to empower franchise and multi-location businesses with the tools they need to thrive. We foster an environment where innovation, transparency, and continuous learning are at the core of everything we do. Employee growth and well-being matter to us, and we take pride in cultivating a workplace where every voice is heard, ideas are valued, and contributions make a real impact.

Joining FranConnect means being part of a company that not only values its people but also plays a crucial role in shaping the future of franchising and multi-location businesses. If you’re looking for a place where you can grow, contribute meaningfully, and be part of something bigger, we’d love to have you on our team!

About the Role

We are seeking a highly organized, proactive, and trustworthy Executive Assistant to support our Chief Executive Officer (CEO) and other C-Level executives. This role goes beyond traditional executive support and includes leading day-to-day office operations, facilities management, and acting as a liaison with our Investors, Board of Directors and other critical external partners. This role requires the ability to operate effectively in a fast-paced environment, demonstrate a high level of discretion, and apply a service-oriented approach in supporting executive leadership and overall company operations.

This role is based out of our Herndon, VA HQ office. For consideration, you MUST be local and willing to be in the office 3 days per week - Tuesday, Wednesday, and Thursday, and flexibility to come in other days if needed to support the CEO (rare).

Executive Support

• Provide high-level administrative support to the CEO, including extensive calendar management, travel coordination, meeting preparation, expense reporting, and other needs as requested.
• Support other C-suite executives as needed with scheduling and logistics; ensuring all parties are aware of important dates and clear expectations are communicated.
• Assist in preparing board presentations, reports, and communications on behalf of the CEO and executive team.
• Manage sensitive and confidential information with the utmost discretion.

Board and Stakeholder Liaison

• Coordinate logistics for all board meetings, in partnership with investor representatives, to include advanced scheduling of annual meetings, oversee material input from executive team, assist with deck formatting, etc.
• Serve as a point of contact between the company and board members, external consultants, and vendors.
• Facilitate communication between the CEO and key external stakeholders.

Office & Facility Management

• Oversee daily operations of office facilities, including office supplies, vendor management, safety protocols, and building maintenance needs.
• Manage relationships with landlords, contractors, and service providers.
• Ensure a professional, welcoming, and functional office environment that reflects our company culture and supports employee productivity.
• Answer the main phone line, screen calls, and route to appropriate internal stakeholder.
• Responsible for ordering and setting up of internal weekly food delivery for staff.
• Manage employee badge process and vendor relationship, including setup, distribution, and deactivation of office suite access fobs/badges.
• Main point of contact for company travel management solution; manages the vendor relationship, all administrative needs associated with supporting staff with booking company travel; approving “out of policy” bookings, etc.

Operations and Special Projects

• Support the execution of company events, including company-wide meetings, executive offsites, holiday party, IFA convention and other internal events.
• Drive special projects and initiatives on behalf of the CEO and executive team.
• May assist in the coordination and purchase of employee gifts and holiday gifts that are sent to top 50 customers.
• Assist with internal communications and the planning of leadership engagements.

What You'll Need (Qualifications)

• 5 years of experience as an Executive Assistant supporting C-level executives; prior experience supporting a CEO is required.
• Proven experience in facilities or office management roles.
• Strong organizational, project management, and multitasking skills.
• Collaborative and approachable team player.
• Excellent communication skills, both written and verbal.
• Discretion in handling sensitive company and personnel information.
• Proficiency with Microsoft Office Suite, Zoom, and collaboration tools like Slack or Teams.
• Ability to work independently with a proactive and resourceful mindset.

Preferred Attributes

• High emotional intelligence and professional presence.
• Ability to anticipate needs and pivot quickly as priorities change.
• Previous experience supporting or interacting with a Board of Directors.