What are the responsibilities and job description for the Patient Service Representative position at Franciscan Health?
WHO WE ARE
With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.
WHAT YOU CAN EXPECT
Provide exemplary customer service; greet and direct patients, family members, and other visitors.
Answer incoming calls; respond to inquiries, or direct caller to appropriate staff for assistance.
Schedule appointments and accurately enters data into scheduling system.
Register patients and enters or updates demographic and insurance information into EMR system.
Communicate with clinical staff to maintain patient flow and update waiting patients.
Collect patient payments; applies payments and adjustments to patient accounts.
Balance daily encounter forms and cash drawers.
Qualifications
High School Diploma/GED Required
1 year Customer Service
Required and1 year Healthcare
Preferred
TRAVEL IS REQUIRED:
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.