What are the responsibilities and job description for the Front Desk Agent position at Francis Marion Hotel?
About the Role
The Front Desk Agent position plays a key role in helping our guests create memories that will last a lifetime. We are looking for individuals that are energetic, upbeat, outgoing, and willing to shine as part of our Francis Marion Hotel staff.
Shifts are: 7 am – 3 pm, 3 pm - 11 pm - available to work either shift.
Available to work weekends. This position is full time.
Responsibilities
- The Front Desk Agent is primarily responsible for handling all guest interactions and going beyond to exceed guest expectations.
- The Front Desk Agent is responsible for the arrival and departure of our guests while also providing information about hotel services, features, and room amenities.
- The Front Desk Agent may also be responsible for coordinating any special guest requests, handling VIP’s, group arrivals, and following up on inquiries left by guests.
- Efficient and friendly check in and out of guests of the Francis Marion while maintaining AAA Four-Diamond standards.
- Distributes mail, messages or packages to registered guests or hotel personnel.
- Act as the hotel’s central source of information, providing it to inquiring guests. This knowledge must extend from hotel statistics to local attractions and directions.
- Handle Credit and cash according to procedures.
- Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, directions, check cashing, and safety deposit boxes, etc.
- Answer the phone positively and with professional phone etiquette.
- Must help keep front desk and all employee areas clean.
- Performing courtesy callbacks to guests inquiring into their stay and room appearance.
Qualifications
- Be able to stand for long periods.
- Ability to move from place to place in the kitchen and upstairs.
- Lift up to 25lbs.
Required Skills
- Energetic and upbeat personality.
- Excellent communication skills.
- Professional phone etiquette.
Preferred Skills
- Experience in a hotel or customer service environment.
- Knowledge of local attractions and directions.
Pay range and compensation package
$21.00 hr.
Equal Opportunity Statement
The Francis Marion Hotel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Salary : $21