What are the responsibilities and job description for the Operations Manager position at Franchise Location?
Additional Information: This hotel is owned and operated by an independent franchisee, Johnson Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
SUMMARY:
Assist the General Manager in all departments in the effort to generate profit, meet or exceed budget expectations, and maintain operational and guest service standards. Directly supervise all departments including Front Office, Housekeeping, Sales, and Engineering to ensure all departments and brand standards are being met and operational efficiencies are being realized.
ESSENTIAL FUNCTIONS:
Hire, train, counsel and motivate strong departmental teams
Assist in covering the front desk as business needs arise
Develop departmental schedules to ensure staffing is adequate and within budget guidelines
Perform hotel forecasts
Process Accounts Receivable and monitor the department budgets
Check all daily reports and respond accordingly to findings
Ensure guest special requests are fulfilled
Ensure proper delivery of guest services as directed by the General Manager
Monitor posting of guest charges to minimize lost revenue
Monitor room availability and utilize PMS to ensure hotel is maximizing room revenue
Update PMS availability from cancelations and arrival and departure changes
Ensure that an effective cash control system is in place and that all credit card and check cashing policies are followed
Oversee GSS scores for the entire hotel and prepare action plans with departmental leaders for improvement
Focus on employee morale and attitude to develop a culture where customer service is the focus and ensure an employee attitude of attentiveness and anticipation of guest needs
Ensure all departments are in compliance with all required training,
Oversee the preventative maintenance program with the Engineering team to ensure ongoing compliance
Be present and actively oversee Breakfast service and PM Restaurant on a regular basis
Conduct frequent Housekeeping, Food and Beverage, Maintenance and Front Office inspections for cleanliness, sanitation, safety, and brand standard compliance
Educate department heads on Emergency Procedures and ensure all employees are properly trained in these procedures
Use the LEARN Model for all guest recovery incidents that occur
Always have a friendly and welcoming demeanor when interacting with our guests
Establish effective departmental communication through active use of Quore, departmental meetings, and ongoing coaching and counseling
Create employee engagement activities and reward recognition for outstanding efforts by staff utilizing Catch Me At My Best
Develop and maintain hotel programs to assure that the Quality Assurance Program criteria are met
Take a leadership role in all Human Resource related functions including; coaching, counseling, and discipline, training, employee relations, safety, workers compensation and recruiting
Participate in the MOD program. Working regular weekends will be required
Carry out any reasonable request by management that I am capable of performing
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel, and may require prolonged periods of standing and/or walking. Must be able to lift, push, and pull a minimum of 50 pounds. You will be trained to perform all of these functions within the required safety guidelines and expectations. If at any point you feel you are unable to perform any of these functions, please let you manager know immediately.
401K, Dental Insurance, Employee Assistance Program, Employee discount, flexible schedule, health insurance, life insurance, paid time off, vision insurance
The salary range for this position is $70,304 to $72,000 annually.
This company is an equal opportunity employer.
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Salary : $70,304 - $72,000