General Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Baywood Hotels, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.

Job Description: Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.

Hotel Profitability:

Ensures the attainment of established budgeted goals for all departments of Hotel

Monitors compliance with labor standards and staffing guidelines by all departments.

Monitors compliance with annually established room rate plan.

Monitors operating expense tracking system for all departments.

Administers approved incentive programs.

Conducts required meetings (ex. Daily Huddle, weekly staff, monthly Safety Meetings) to ensure interdepartmental communication and coordination of mutual goals.

Audits departmental procedures and performance. Modifies procedures as needed.

Monitors rooms inventory and merchandising procedures.

Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials.

Assures compliance with established Manager On Duty (M.O.D.) Program.

Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings.

General Manager is responsible for the safeguarding of the company funds, including but not limited to making sure the daily cash deposits are rectified daily and deposited at approved back with back up at least weekly. Completing regular reconciliation on the forms of payments to minimize losses and ensure compliance and reporting discrepancies are caught and rectified and/or reported to upper management in a timely manner.

Asset Management:

Exceeds Brand and/or Baywood quality standards ensuring a favorable franchise inspection grade for the property.

Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office.

Ensures completion of all approved Capital and R&M items, coordinating with Regional Operations Manager and Manager of Purchasing.

Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards.

Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems.

Guest Satisfaction/Public Relations:

Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets.

Evaluates all guest complaints and ensures corrective action is taken by department heads.

Monitors guest responses, responding as needed; executes action plan to correct issues.

Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel.

Human Resources:

Ensures employees are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goals.

Interviews, selects, onboards and counsels associates.

Ensures that all new hires are given the proper onboarding experience.

Ensures that staff is properly trained by their managers.

Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines.

Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual.

Personal Development:

Ensures continual efforts are made to increase management abilities and knowledge

Attends annually a minimum of one advanced management training seminar.

Attends classes to become knowledgeable or maintain proficiency in the latest industry-related technology.

Attends franchise & Baywood mandated training courses as required.

Additional duties may be added at any time at the discretion of management.

 

Salaried. $70,000 - $80,000

 

This company is an equal opportunity employer.

 

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