What are the responsibilities and job description for the General Manager position at Franchise Location?
Additional Information: This hotel is owned and operated by an independent franchisee, Noble Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job Summary
We are seeking an energetic and dynamic Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. In this pivotal role, you will drive excellence in guest services, ensure operational efficiency, and foster a welcoming environment that exceeds guest expectations. It is important for the hotel manager to be involved in all aspects of the hotel operations. You will be just as responsible for dealing with complaints as for strategizing and preparing reports. You will be a key person of reference for employees and clients as well as external vendors. The hotel manager must be able to guide the employees to work as a well-functioning team. The ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation.
Duties
- Oversee daily hotel operations, including front desk, housekeeping, food and beverage services, and maintenance to ensure smooth functioning.
- Lead and manage hospitality teams, providing clear direction, coaching, and performance feedback to foster a motivated and high-performing workforce.
- Supervise guest services to ensure all guests receive outstanding hospitality that aligns with brand standards and exceeds expectations.
- Manage hospitality operations budgets, including revenue management, cost control, and financial planning to optimize profitability.
- Utilize Marriott’s PMS (Agilisys) and reservation systems to coordinate bookings, monitor occupancy rates, and improve revenue streams.
- Maintain hotel guest service standards by implementing policies on customer service, phone etiquette on multi-line phone systems, and front desk procedures.
- Oversee human resources functions such as staffing, training, compliance with labor laws, and employee relations to build a cohesive team.
- Monitor hotel guest relations by addressing guest concerns promptly and ensuring exceptional guest experiences at all touchpoints.
- Conduct regular audits including night audit procedures and property inspections to uphold safety standards and operational integrity.
- Collaborate with vendors, suppliers, and service providers to ensure quality supplies and services are maintained.
- Prepare monthly financial reports for the owner
- Pass all inspections including but not limited to Marriott BSA and Fire/Life Safety.
Requirements
- Proven experience in hotel management or hospitality leadership roles with supervising experience in a fast-paced environment. Hotels with Food & Beverage and banquets departments are a plus.
- Strong knowledge of hotel management operations including revenue management, budgeting, financial operations, and property management systems (PMS).
- Excellent managerial communication skills with the ability to lead diverse teams effectively across multiple departments.
- Multilingual or bilingual abilities are highly desirable to serve a diverse clientele effectively.
- Demonstrated expertise in overseeing daily hotel operations such as front desk management, night audit procedures, guest services standards, human resources practices, and hospitality reservation systems.
- Experience managing hospitality operations budgets with a focus on maximizing revenue while controlling costs.
- Exceptional customer service skills with a passion for creating memorable guest experiences in resort or hotel environments.
- Ability to adapt quickly to changing priorities while maintaining high standards of service delivery.
- Excellent leadership skills with a hands-on, lead by example work style.
- Proven track record of delivering excellent guest service scores and 3rd party review sites.
Benefits: 401(k), 401(k) matching, Dental insurance, Health insurance, Life insurance, Paid time off, Vision insurance
This company is an equal opportunity employer.
frnch1