What are the responsibilities and job description for the Director of Conference Services position at Franchise Location?
Additional Information: This hotel is owned and operated by an independent franchisee, Pyramid Global Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees.
We are seeking an experienced and organized individual to join our team as a Director of Conference Services. The Director of Conference Services reports to the Director of Sales and will ensure client satisfaction of all conference space bookings and catered functions by maintaining and managing the highest standards of products and services while maximizing profitability through upselling and cost control. Responsible for all functions within Conference Services department, including but not limited to, sales strategy, marketing, revenues, service, menus, staffing, and training.
ESSENTIAL JOB FUNCTIONS
- Responsible for the overall leadership, coordination, and evaluation of the CS Department.
- Work as intermediary between Sales and CS by receiving definite group turnover, assigning group contracts and following up on all assigned departmental duties
- Possess the ability to detail any definite booking that is turned over to CS
- Maximize revenue opportunity by overseeing the strategic assignment of meeting space.
- Act as a dynamic self starter to build new client relationships and nurture existing relationships
- Assist in the process to establish ancillary group activity needs and programs such as spa, recreation activities, equestrian activities, off site events, transportation, audio visual etc.
- Participate in and conduct regular event order meetings with banquet support staff to ensure accurate service and communication of clients’ needs and desires.
- Work closely with Executive Chef and Hotel Manager to establish strategic menu placements and experiences.
- Hire, train and oversee all departmental staff
- Develop monthly forecasts and yearly budgets with Director of Sales & Marketing to maximize profitability.
- Maintain an awareness of competition through continual inspections and reviews of local promotions.
- Ensure guest satisfaction by managing client relations and event surveys.
- Maintain standard operating procedures for all conference services positions, including corporate requirements.
- Contract yearly vendor agreements
- Host weekly staff meeting and communicate directly to Director of Sales and Director of Sales & Marketing with all employee engagement outcomes.
- Evaluate skill levels and performance of Conference Services team members including quarterly/yearly performance reviews and succession plans for advancement.
- Maintain communication between all property departments.
- Perform other duties as assigned by management.
What are we looking for?
QUALIFICATIONS
- 4 year college degree or 5 years of Conference Services experience in a similar Managerial Role at an upscale Hotel/Resort/Private Club and/or equivalent combination of education and experience
- Solid working knowledge of Social Tables, Delphi, Outlook, or similar programs recommended.
PHYSICAL DEMANDS
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties this job, the employee is regularly required to stand and walk for extended periods; use hands and fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear. The employee must be able to lift and move up to 25 pounds. The employee must be able to see differences in widths and length of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This company is an equal opportunity employer.
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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.