What are the responsibilities and job description for the Assistant General Manager position at Franchise Location?
Additional Information: This hotel is owned and operated by an independent franchisee, Countrywide Hospitality, LLC. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job Summary
As the Assistant General Manager (AGM), you will serve as the "co-captain" to the General Manager, overseeing all aspects of hotel operations with a focus on guest and employee satisfaction, financial performance, and revenue generation. You will lead a high-energy team to deliver the Aloft brand service strategy, ensuring that our 4,000 sq ft of event space, signature W XYZ bar, and airport transportation services operate with seamless efficiency.
Core Work Activities
Operational Leadership: Manage daily shift operations across all departments—Front Office, Housekeeping, and Engineering—especially in the General Manager's absence.
Event & Banquet Management: Oversee the execution of meetings and events in the 4,000 sq ft of event space, ensuring all Banquet Event Orders (BEOs) and brand setup standards are met.
Food & Beverage Oversight: Direct daily breakfast service, the W XYZ bar, and evening food offerings; monitor inventory, food costs, and compliance with health and alcohol service regulations.
Airport Logistics: Maintain strict oversight of the airport shuttle service, ensuring scheduling aligns with peak flight times and safety protocols are followed.
Financial & Revenue Management: Review financial statements, sales reports, and activity data to identify cost-reduction opportunities and drive property profitability.
Talent Development: Support HR activities including recruiting, hiring, and conducting thorough orientations to foster a culturally diverse and high-performing workplace.
Education and Experience
High school diploma or GED; 4 years of experience in guest services, front desk, housekeeping, or related professional area.
OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, or Business Administration; 2 years of experience in the guest services, front desk, or housekeeping area.
Preferred: Prior supervisory experience in Food and Beverage or as a Department Head.
Skills and Requirements
Adaptability: Ability to thrive in a high-pressure, fast-paced airport hotel environment.
Technical Proficiency: Expert knowledge of Property Management Systems (PMS) and Microsoft Windows.
Physical: Ability to stand for an entire shift and work a flexible schedule, including early mornings, evenings, weekends, and holidays.
Marriott Core Values & Benefits
Culture of Opportunity: Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Growth: This role offers a clear path to future leadership roles, including General Manager and beyond.
Salary, Health Benefits Available via Blue Cross Blue Shield, Dental, Vision. $60k-$65k Annual Salary
This company is an equal opportunity employer.
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Salary : $60,000 - $65,000