Membership Coordinator

FRAMINGHAM COUNTRY CLUB

Position: Membership Coordinator

Department: General & Administrative

Reports to: Controller

Direct Reports: N/A

Position Overview:

The Membership Coordinator is a highly visible position that requires an energetic and engaging team member. This position serves as a “Club Ambassador” both internally to the membership, Board, and staff of Framingham Country Club as well as externally to visiting guests and prospective members.

This position handles requests for information related to new membership applications and is responsible for appropriate responsive follow-up.

The successful candidate will need to be skilled at representing the Club’s brand to prospective members and creating reports and metrics on member usage and trends from the Club’s operating system. This will include interfacing with the Membership Committee Chair, managing the membership application process, onboarding new members, and ensuring the Club management team is continually aware of membership preferences and feedback.

This individual emulates the essence of the Club’s mission and values, adhering to the policies and protocols of the Club’s governance documents, and promoting a management philosophy that culminates in member satisfaction, service, and personalized attention.

*** Potential to become full-time role with Communications/Marketing responsibilities ***

Job Summary: Essential Functions

• Maintains the Club’s database of membership files. Jonas software
• Develop and ensure that established procedures for processing perspective members’ applications are consistently followed.
• Processes all requests for and transfers of membership according to by-laws.
• Assists prospective members in fulfilling application requirements.
• Conducts tours and the orientation program for prospective members.
• Assemble prospect and new member packets as needed and have appropriate supply created.
• Facilitate the membership process for candidates and their sponsors from start to finish. This includes written correspondence, phone calls, and processing of candidate applications and accompanying letters of recommendation.
• Reports approved new members to the Controller to initiate proper administration of their memberships. Ensures that applications are completely and properly filled out, that initiation fees are collected, and that new members understand the privileges and costs of becoming a member.
• Coordinate and host new and prospective member mixers, membership-related open houses, and member-planned events.
• Assists in the preparation of the monthly membership reports for the membership committee and Board of Directors.
• Surveys other clubs for information useful in setting and revising Club membership policies and/or pricing structure.
• Maintains waiting lists for all incoming prospective memberships.
• Oversees the administration of all membership rules and regulations to ensure consistency in interpretation and application; updates Club rules and regulations and keeps members informed of changes.
• Works with the food & beverage department as needed to coordinate special member events.

Critical Success Factors:

• Be fully embraced by the membership, leadership team, and the entire staff. Be known as a Club leader who seeks to build relationships by being visible, accessible, and engaged, and who will act as a steward of the traditions and a “culture carrier” for FCC.
• Well-organized with a strong ability to set priorities and conquer tasks accordingly. Be proactive with the ability to anticipate and resolve potential issues.
• Foster a collegial working relationship among employees on both the management and staff levels, ensuring a culture of teamwork, solution-based thinking, achievement, and excellence.

Essential Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Bachelor’s Degree in Business Administration, Hospitality or Resort Management, Communications, Public Relations, or related field, or a minimum of five (5) years of related experience and/or training; or equivalent combination of education and experience.
• Demonstrate outstanding verbal, written, and networking communication skills.
• Being respectfully confident and “connected” to the membership and team is critical, as is the ability to work with leadership to deliver a cohesive and inviting club culture and environment.
• Possess exceptional project management, time management, communication, and organizational skills to monitor and maintain project milestones and progress. Ability to organize and complete work in accordance with established timelines.
• Ability to maintain confidentiality, professionalism, composure, and discretion. Strong organizational skills, excellent attention to detail, and the ability to multi-task with minimal supervision.
• Demonstrates transferable skills such as problem-solving, teamwork, Member service, and effective communication.
• Proficient in Microsoft Office.
• JONAS knowledge is preferred, but not required.
• Experience with computer graphics software, including In-Design, Illustrator, Adobe Acrobat, Canva, and other related software applications helpful.

General Requirements:

• Complies with Framingham Country Club’s vision and values.
• Report to work at the scheduled time, neatly groomed, and dressed in accordance with established appearance standards.
• Exceptional attention to detail.
• Anticipate guest and contact needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests.
• Extraordinary communication abilities when interacting or directing associates, guests, clients, and internal departments to build relationships.
• Able to consistently perform tasks with little supervision.
• Works harmoniously and professionally with co-workers.

Pay range: $23-$25 per hour – part time

Reply with cover letter to mpatrie@framinghamcc.com

Pay: $23.00 - $25.00 per hour

Expected hours: 15.0 – 20.0 per week

Work Location: In person

Salary : $23 - $25