Senior Client Services Analyst (Business Immigration Paralegal)

Job Description Fragomen is a global leader in immigration services, partnering with many of the world’s most innovative organizations. Our work sits at the intersection of law, business, and people - helping companies and their talent navigate complex, fast‑moving immigration matters. At Fragomen, you’ll find a collaborative, inclusive culture where expertise is valued, initiative is encouraged, and careers are built for the long term across legal, operational, and client‑facing teams. This role will be based in our Los Angeles office with a hybrid work arrangement (2-days onsite per week) About the Role: The Senior Client Services Analyst is a key member of the Client Services and Case Intake team, serving as a trusted operational and client‑facing partner for assigned corporate accounts. This role is well‑suited for an experienced business immigration professional who thrives in a high‑volume environment and enjoys driving accuracy, efficiency, and client satisfaction from the front end of the case lifecycle. How will you make a difference as a Senior Client Services Analyst at Fragomen? As a Senior CSA, you’ll act as an experienced liaison between clients, foreign nationals, and internal legal and processing teams - ensuring cases are initiated accurately, prepared thoroughly, and positioned for success. Case Initiation & Intake Own end‑to‑end immigration case initiation and intake readiness for assigned clients Launch, track, and follow up on immigration questionnaires Resolve missing or inconsistent information and ensure assignment‑ready files Proactively identify and escalate risks or issues to attorneys or management Client & Internal Coordination Manage shared client inboxes and respond to routine inquiries with professionalism and timeliness Serve as a senior point of contact for business immigration intake, process, and case status questions Partner closely with legal and operational teams to support smooth case progression Ensure all communications and documents are properly uploaded and organized in Firm systems Systems, Data & Reporting Maintain accurate and up‑to‑date immigration case data in immigration case management systems Perform audits and quality checks to ensure data integrity Generate and review reports, expiration tracking, and case status updates Operational Support & Team Contribution Monitor deadlines and drive timely follow‑up with clients and foreign nationals Support immigration‑related mail handling and administrative workflows Contribute to process improvements and operational initiatives Provide informal guidance or mentoring to junior team members, as needed Leverage your valuable skills and experience to make an impact at Fragomen: 2 years of business immigration experience, ideally supporting corporate clients Hands‑on experience with nonimmigrant visas, including H‑1B, H‑1B1, TN, E‑3, L‑1/Blanket L‑1, O‑1, F‑1 OPT/STEM OPT, and options for dependents Hands‑on experience with immigrant / permanent residence matters, including PERM, Labor Certifications, I‑140 (including EB‑1 MNM, EA, and OR), and Adjustment of Status Strong attention to detail and commitment to data accuracy and service excellence Proven ability to manage high case volumes and competing deadlines Clear, professional written and verbal communication skills Proficiency in Microsoft Excel and comfort working across multiple systems. What will help you succeed: A proactive, solutions‑oriented mindset and comfort flagging issues early Strong organizational skills and ownership mentality Interest in mentoring others and contributing to team development Curiosity about improving processes and enhancing client experience Compensation: The salary range for this role reflects a variety of factors considered in compensation decisions, including but not limited to an individual’s skills, experience, qualifications, work location, work arrangement, licensure and certifications, and applicable laws. Placement within the range will vary based on these factors, and compensation decisions are made to ensure internal equity and alignment with market data. A reasonable and good-faith estimate of the current salary range for individuals able to work a hybrid schedule in the office locally is: $63,000.00 - $75,000.00 You may also be eligible to take advantage of our benefits offering, 401K, and paid time off plans. All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws. Fragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and Asia Pacific, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed. Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end-to-end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more. The firm combines legal acumen and advanced digital capabilities to simplify global mobility and deliver smarter, faster and more adaptive solutions via a suite of technology brands—including Nomadic, its business travel platform that enables real-time compliance, WorkRight, its multi-jurisdictional employment verification software and Simple Citizen, a digital solution designed to streamline the pathway to US citizenship. With a global presence, multidisciplinary approach and investment in technology, Fragomen is uniquely positioned to address today’s immigration challenges and shape the future of workforce mobility. Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. At Fragomen, we do meaningful and impactful work for our clients and put a focus on our Responsible Business Practices: #LifeAtFragomen: We drive innovation and change. We respect colleagues, embrace diversity, and empower others. #FragomenForward: At Fragomen, pursuing an equal, diverse, and inclusive workforce goes beyond a policy. It’s part of our DNA—and always has been. Year after year, we are recognized as leaders in diversity in our industry. Giving Back. We have a deep history of giving back to the communities where we live and work—and we continue that mission today. Serving the less fortunate by providing advice and community support where it is most needed allows us to help immigrants secure a better future for themselves and their families. Corporate Social Responsibility. We believe there is more to success in business than generating profit—we want to do well by doing good. We are committed to considering the impact that our business decisions have on our people, our planet, the communities in which we work and our clients. Sustainability. Fragomen is focused on sustainability in our business operations and practices—and we know there is much work to be done, with countless opportunities available to minimize our impact on the environment Well-being. We are committed to implementing firmwide initiatives that support the health and wellness of our people, including programs to address work-life balance and benefits that cover a wide range of well-being needs of all employees. Our #FragomenWorks program provides the ability to be successful at home or in the office, via Hybrid & Remote work arrangements. Our Feedback Works process includes three managerial check-ins per year to help you progress in your career. Unique learning programs like: Fragomen Academy, Leadership Academy, Practical Management Academy, and Regional Development Conferences.

Salary : $63,000 - $75,000