Business Immigration Supervisor

Job Description About the Role: Fragomen’s Business Immigration Supervisor position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Fragomen’s exclusive focus on immigration means you will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about immigration. Providing world class client service and industry leading technology solutions, Fragomen helps our clients to navigate the complex world of global immigration to better achieve their goals. How will you make a difference as a Business Immigration Supervisor at Fragomen? Act as a supervisor to junior business immigration caseworkers. Train new employees and directly or indirectly supervise staff, providing mentoring, coaching, and performance management. Demonstrate excellence in managing complex cases and ensuring team's work output is accurate and timely by prioritizing cases and monitoring workload. Provide direction to the team using extensive knowledge of business immigration case matters. Serve as a liaison between the immigration consulting team and the Client Services Manager and/or Associates. Strengthen and maintain strong client relationships with key stakeholders in client accounts, contribute to client meetings and business reviews and assist with the successful delivery of the team’s output of work. Proactively address client escalations, lead high touch calls, and provide accurate and relevant client reporting. Perform a wide range of varied case related duties requiring specialized knowledge and skills in employment-based immigration matters. Work with clients to perform intake of cases, troubleshooting issues and establishing case strategy. Analyze case documents and prepare immigration applications for filing with the appropriate government agency. Draft petitions, applications and specialized support letters detailing eligibility for visa classification and other immigration benefits. Communicate regularly with clients and foreign nationals regarding procedural and case processing issues. Review and approve client billing and conduct billing and WIP audits as appropriate. Oversee status of cases through utilization of case management and billing systems. Be fluent with case management and other reporting tools and technologies used to manage data and information. Engage, collaborate, and share knowledge with teams locally and regionally to ensure best practices. Ensure self and team follow documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance (e.g., complete mandatory training such as Data Privacy, follow Client Protocols, etc.). Leverage your valuable skills and experience to make an impact at Fragomen: Bachelor’s degree, Associate’s degree or Paralegal certification preferred At least 7 years of business immigration experience (i.e., paralegal) Supervisory or managerial experience Possess strong knowledge of procedural requirements for various types of nonimmigrant and immigrant visas and client processes. A client service mindset, attention to detail and desire to achieve a high level of productivity Experience using various computer systems, including Microsoft Excel Ability to multi-task in a fast-paced environment with competing demands Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines Ability to contribute to positive work environment, effectively collaborate and promote teamwork Benefits: At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes: 22 PTO days Federal holidays Medical, Dental, and Vision plans FSA & HSA Plans 401K plan, with company matching Learn More About Fragomen: Please take time to read About Us, explore the Meaningful and Impactful Work we do for our clients, and review the standard Benefits we offer. You can find all the material to the right of this page. Compensation: The salary range for this role reflects a variety of factors considered in compensation decisions, including but not limited to an individual’s skills, experience, qualifications, work location, work arrangement, licensure and certifications, and applicable laws. Placement within the range will vary based on these factors, and compensation decisions are made to ensure internal equity and alignment with market data. A reasonable and good-faith estimate of the current salary range for individuals able to work a hybrid schedule in the office locally is: $91,000.00 - $103,000.00 You may also be eligible to take advantage of our benefits offering, 401K, and paid time off plans. All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations. Fragomen is a leading firm dedicated to immigration services worldwide. The firm has more than 6,000 immigration professionals and support staff in more than 60 offices across the Americas, EMEA and Asia Pacific. A member of the Am Law 100 and Am Law Global 100, Fragomen offers immigration support in more than 170 countries. Fragomen’s professionals are respected leaders in the immigration field, and the firm is regularly recognized as a leading employer of minority and female attorneys. The firm supports all aspects of global immigration for corporate, academic, nonprofit, and individual clients, including strategic planning, quality management, reporting, case management and processing, compliance program counseling, representation in government investigations, government relations, complex matter solutions, and litigation. Fragomen is a long-time leader in the immigration technology space and continues to lead the way in the digitization of the immigration journey. It has created Fragomen Technologies Inc., a Fragomen subsidiary focused on the nexus of law and technology to further enhance its technology offering. These capabilities allow Fragomen to work in partnership with individuals and corporate clients across all industries to plan talent strategy, facilitate the transfer of employees worldwide, and navigate complex challenges. Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. At Fragomen, we do meaningful and impactful work for our clients and put a focus on our Responsible Business Practices: #LifeAtFragomen: We drive innovation and change. We respect colleagues, embrace diversity, and empower others. #FragomenForward: At Fragomen, pursuing an equal, diverse, and inclusive workforce goes beyond a policy. It’s part of our DNA—and always has been. Year after year, we are recognized as leaders in diversity in our industry. Giving Back. We have a deep history of giving back to the communities where we live and work—and we continue that mission today. Serving the less fortunate by providing advice and community support where it is most needed allows us to help immigrants secure a better future for themselves and their families. Corporate Social Responsibility. We believe there is more to success in business than generating profit—we want to do well by doing good. We are committed to considering the impact that our business decisions have on our people, our planet, the communities in which we work and our clients. Sustainability. Fragomen is focused on sustainability in our business operations and practices—and we know there is much work to be done, with countless opportunities available to minimize our impact on the environment Well-being. We are committed to implementing firmwide initiatives that support the health and wellness of our people, including programs to address work-life balance and benefits that cover a wide range of well-being needs of all employees. Our #FragomenWorks program provides the ability to be successful at home or in the office, via Hybrid & Remote work arrangements. Our Feedback Works process includes three managerial check-ins per year to help you progress in your career. Unique learning programs like: Fragomen Academy, Leadership Academy, Practical Management Academy, and Regional Development Conferences.

Salary : $91,000 - $103,000