What are the responsibilities and job description for the Tier III Analyst position at Foxhole Technology, Inc.?
Overview
Job Title: TIER III ANALYST
Location: Ft. Meade, MD-HybridClearance: Top Secret
Foxhole Technology provides robust cybersecurity and IT support capabilities for federal civilian and defense agencies. A recognized leader in navigating technology and security challenges, Foxhole delivers mission-focused innovations to answer evolving and complex needs. Our talented employee-owners provide agile, scalable services and solutions that solve operational gaps, operate critical systems, and protect and secure the enterprise – across the organization and around the world
The right candidate for the job will have knowledge of Windows 2019 Server and SQL. You be working in a fast paced environment with the DoD supporting cybersecurity systems and validating trending data to identify potential issues. You will be the SME that people turn to when system and data issues occur. You will work with a team of professionals in other locations in order to provide top of the line customer support.
Job Description
You will be part of a technically diverse Support team supporting in monitoring and maintaining their Cyber Security status. As a member of the Support team (an Agile Kanban team) the Data Analyst will be responsible for activities (including but not limited to):
- Triaging user reported issues
- Assisting users with data analysis at varying levels of complexity/use cases
- Addressing data questions and/or data discrepancies
- Debugging user queries and proactively identifying areas for improvements/enhancements
- Collaborating with other business subject matter and technical experts to resolve user questions/issue
- Identifying process improvements and opportunities for automation
- Tracking daily performance trends and raising issues when trends deviate
- You will also be providing application support for remote systems
- Administering users and service accounts through an Enterprise management tool supported by Active Directory
- Initiating proactive customer notifications
- Adhering to service level standards for all customers
- Develop and nurture successful long-term relationships with clients
- Provide deployment support
- Monitor the health and the processes of the systems
- Manage tickets via ITSM
- Work with Ops support team and development teams to resolve customer issues
- Attention to detail and professional communication skills are a must
Minimum Requirements
- Windows Server and Linux experience
- Strong experience with SQL to query and troubleshoot data issues
- Strong written and verbal communication skills
- Help Desk / IT Support experience
- ITIL Foundations v3 Certification
- Security certification (or other 8570 certification)
- Active Top Secret Clearance
More Information
At Foxhole Technology, we are committed to pay transparency as required by law, for our applicants and employee-owners. The salary range for this position is $110,000-$120,0000. Actual compensation will be determined based on a number of factors as permitted by law.
Foxhole Technology offers a competitive benefits package for our employees and their dependents, including health, dental, and vision care, paid leave, retirement plans (401K, Roth, and ESOP), life and disability insurance, flexible spending accounts, and education and training assistance.
Requirements of position: Think analytically, effective verbal and written communication skills, make decisions, observe/remember details, interpret data, concentrate on tasks, adjust to change, handle stress/emotions. Regular attendance, maintain work schedule, attend meetings, meet deadlines, keyboard/type, handle confidential information, use math/calculations, stay organized, operate office equipment, may direct others. Must be able to see, have eye/hand coordination, and lift up to 10 lbs. May be exposed to dust/dirt, humidity, and noise.
Foxhole Technology is an Equal Opportunity Employer and makes hiring decisions without regard to race, color, religion, sex (including pregnancy, childbirth and sexual orientation), national origin, age, disability, genetic information, military/veteran status, or any other protected class.
Salary : $110,000 - $1,200,000