Ticket Office Associate

About the Fox TheatreThe Fox Theatre is one of Atlanta's premier venues for live entertainment, welcoming more than 250 performances a year in its 4,665-seat theatre. From concerts to ballets, comedy, and movies, the historic venue attracts more than 500,000 visitors annually. The theatre also hosts over 100 annual private events like wedding receptions, trade shows, corporate meetings, and association functions in two fabulous ballrooms. The Fox's premium Marquee Club presented by Lexus, is a 10,000-square-foot, three-story luxury bar accessible to all Club Level ticket holders or annual members of the Fox Theatre. As a 501(c)(3) nonprofit arts organization, the Fox Theatre stands today as a fiercely protected landmark and a nationally acclaimed theatre. The Fox Theatre proudly acknowledges its partners for their generous support: Coca-Cola, Lexus, Georgian Terrace Hotel, Georgia Natural Gas, and Regions Bank. Tickets for all events are available at FoxTheatre.org, or toll-free at 855-285-8499. Stay connected by following the Fox Theatre on social via @theFoxTheatre on Instagram, X, and Facebook.

Notable accoladesinclude 2024 Billboard Magazine #1 Highest Grossing Theatre Worldwide (2,001-5000 capacity); 2024 VenuesNow Magazine #1 Year-End Top Stops (2,001-5,000 capacity); 2024 Pollstar Magazine #3 Theatre Worldwide in Tickets Sold; and 2022 IEBA Theatre of the Year.

About the Marquee Club Presented by Lexus
The Marquee Club Presented by Lexus is the Fox Theatre's premium club space open to Club Level seat holders or annual Members only. Adjacent to the theatre, the Moroccan and Middle Eastern-style club is 10,000 square feet of luxury space that includes five premium bars; and three rooftop environments, including the climate-controlled Conservatory, patio-covered Arcade Terrace, and outdoor Rooftop Terrace. Open only during public events at the Fox Theatre, the Marquee Club offers a premium pre-show through post-show experience with benefits including early entry, private restrooms, 2 alcoholic beverages per event, pre-show food, onsite activations during select events, and more. Additional amenities include priority pre-sale ticketing notifications, concierge guest services, and self-parking access to an adjacent lot for some membership levels.

Whether on the front lines or behind the scenes, every single member of our staff plays a vital role in the memory-making experience we call "The Fox Experience". The members of our staff are held to the highest Guest Service Standards. Seeing a smile on the face of every guest and knowing that you are taking part in the making of a memory that will last forever is just one of the many perks of working at the Fox.

Fox Theatre, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Fox Theatre complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Fox Theatre expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

The Fox Theatre is located at 660 Peachtree Street NE, Atlanta, GA 30308.

The Fox Theatre in Atlanta is seeking a qualified candidate for the position of Ticket Office Associate.

Ticket Office Associates ensure that the customer service in the Ticket Office consistently exceeds expectations and that the customer service experience is positive and productive.

Major Responsibilities:

• Sell Tickets at the Ticket Office window and distribute Will Call Tickets.
• Disseminate information to Fox Theatre customers regarding event details via telephone, email, and in person.
• Ensure that internal and external guests' ticketing needs are being met and exceeded.
• Balance daily sales.
• Other duties as directed.

Knowledge, Skills, & Qualifications:

• Must have a High School Diploma or equivalent
• Previous experience working in a ticketing environment is preferred
• Must have a working knowledge of computers and cash handling
• Should have experience working in an environment where customer service is a priority
• Must have demonstrated competencies in the areas of oral communication, customer service, and professionalism

Essential Physical Requirements:

• Must be able to remain stationary for long periods of time
• Must be able to communicate with guests in person and via telephone
• Must be able to traverse the Ticket Office

Other Requirements:

• Must be able to work variable shifts including days, nights, weekends, and holidays as needed
• Successful applicants must be able to pass a post-offer, pre-employment drug screening and background check.