What are the responsibilities and job description for the Point-Of-Sale Helpdesk Technician position at Fox Restaurant Concepts?
Compensation Range
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Overview:
Point Of Sale (POS) Helpdesk Technician
Phoenix, AZ
Hiring Immediately!
Compensation and Benefits Package:
- Competitive salary and a yearly incentive opportunity
- Medical, Dental, Vision and Life Insurance
- Retirement savings program (with company match)
- Tuition reimbursement
- Paid time off
- Dining Discount
Position Overview:
Reporting to the Director of Restaurant Systems, you will work with the IT team at the Big Kitchen – our home office in Phoenix, AZ. This key member of the Restaurant Systems Team will help troubleshoot and provide resolutions for our Aloha point-of-sale (POS) system in addition to the testing and deployment of new functionality.
You’ll thrive in this position if you are:
- Service oriented: You’re a people person who provides exceptional support whether it be over the phone or in person.
- A team player: You enjoy collaboration and brainstorming.
- A creative problem-solver: You have an uncanny ability to think outside-the-box, using the resources at hand to effortlessly get to the bottom of an issue.
- Attentive to the Details: You have an incredible attention to detail while understanding what deserves your immediate attention and what can wait.
As the POS Helpdesk Technician, You Will:
- Serves as the first point of contact for our restaurants seeking POS assistance in person, over the phone, by email, or via helpdesk ticketing system.
- Performs in person and remote troubleshooting by asking pertinent questions, evaluating feedback, and using diagnostic techniques.
- Perform POS programming tasks for menu implementations and LTOs, such as changing prices, adding/removing items and configuring discounts/promotions in Aloha CFC for both Quick service and Table service.
- Troubleshoot helpdesk tickets for other Restaurant Systems applications
- Keep accurate records of reported issues, resolutions, feedback, and suggestions
- Work some early morning, night, or weekend hours as dictated by operational needs.
- Provide backup troubleshooting support for other IT areas such as basic networking, connectivity, email, and user support
What we require:
- Minimum 1 year of experience in tech support or help desk role
- General networking/connectivity knowledge
- Provide rotating on-call evening/weekend after-hours support for restaurant locations
- Excellent working knowledge of the restaurant industry
What we prefer:
- 2 years of experience in tech support or help desk role in the hospitality industry
- Experience working in a team-oriented, collaborative environment
- Experience with Point of Sale and Restaurant System Applications
About Us:
Our story begins with Sam Fox, a man passionate about hospitality and endlessly inspired by food and design. He opened his first concept, Wildflower American Cuisine, in Tucson in 1998, and today has introduced dozens of ever-evolving Fox Restaurant Concepts brands. Now, 25 years later, we have 13 unique concepts with over 90 locations across the U.S., including fan favorites like Culinary Dropout, The Henry, Blanco Cocina Cantina, and more. The Fox Restaurant team is a community of creative thinkers who help bring Sam’s concepts to life. We believe the best stories are shared over food, we challenge ourselves to find ways to make our best ideas even better daily, and we keep our people and guests at the heart of all we do. We see every brand as a way for us to connect with and serve those who matter most—our people and our guests.
We are an Equal Opportunity Employer
Proof of eligibility to work in the United States is required
