What are the responsibilities and job description for the Team Lead -Operations -(Remote) position at Fox Pest Control?
What Makes Fox Different? Our Culture.
It’s not something you’ll find just anywhere.
At Fox Pest Control, culture isn’t just a buzzword—it’s who we are. We’re an inclusive community where relationships come first, and every individual is empowered to lead, grow, and succeed.
As our company continues to grow at an exciting pace, we are urgently seeking a Team Lead – Operations (Remote) to support our dispatch team and field branches and help drive day-to-day operational success.
The Role:
Our Operations Team Leads are essential to the success of Fox Pest Control. This role blends leadership, communication, training, and operational oversight to ensure each assigned location runs efficiently and collaboratively.
The ideal candidate will be a strong people leader who serves as an ambassador of Fox’s culture and is eager to grow professionally within the organization.
Who is Fox?
Founded in 2012, Fox Pest Control has experienced dramatic growth over the last several years, ranking on the INC 5000 list two years in a row and was awarded the Utah Business Magazine Fast 50 award in 2022. With over 30 locations across the country in 15 states, Fox's growth is attributed to its solid core values and mission to develop confident leaders and empower individuals to provide strong, outstanding service.
We aren't just a pest control company that provides top-quality service. Our number one priority is to develop and strengthen lasting relationships with our employees, customers, and anyone else with whom we come in contact. By building up leaders and maintaining positive relationships with our customers, we work to make a difference in the lives of our employees and community. We focus on RELATIONSHIPS FIRST and SERVICE ALWAYS.
What We Offer
- Starting at $20 - $22 per hour
- Competitive Health Insurance including Medical, Dental, and Vision for full-time employees
- 401k with a generous company match
- PTO for Full-time individuals
- Paid Holidays for full-time employees
- Paid Sick leave and Bereavement for FT/PT employees
- Employee Stock Purchase Plan
- Empowering and positive workplace culture
- Strong potential and room for growth with an Individualized Leadership Plan for every team member
- Paid hands-on training opportunities
- Referral bonuses
Responsibilities
A day in the life of a Customer Service Supervisor
As a Team Lead at Fox, you will:
- Provide direct support to a team of 4–8 dispatch team members
- Train and mentor dispatchers, addressing questions and concerns to ensure smooth daily operations
- Help optimize technician routing and customer scheduling to drive efficiency and branch profitability
- Support the Branch Operations Manager through training, feedback, and one-on-one coaching
- Assume select leadership and management responsibilities to support overall branch performance
This role requires adaptability, organization, and a passion for developing people while keeping operations running smoothly.
Qualifications
What we are looking for:
- High School Diploma required; some college preferred
- Minimum 2 years of experience in a related field preferred
- Experience with computer database systems or software
- Ability to quickly learn Pest Routes and routing methods to maximize efficiency
- Strong adaptability and professionalism in fast-paced or high-stress situations
- Growth mindset with a desire to learn and improve
- Positive, professional appearance and demeanor
- Excellent verbal and written communication skills
- Genuine personality with confidence in office and customer service skills
More Than Pest Control
At Fox, we’re more than a company that provides top-quality pest control services. Our greatest priority is building lasting relationships—with our employees, customers, and communities.
Everything we do is guided by our core focus:
Relationships First. Service Always.
Fox Pest Control is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer