What are the responsibilities and job description for the Team Lead position at Real Cold?
At RealCold, you're more than an employee, youre part of a team that's building the future of cold chain logistics. We invest in our people by providing opportunities to learn, grow, and advance while fostering a culture built on integrity, accountability, safety, and continuous improvement. Build your career with a company that's growingand helping its people grow along with it. If you're ready to grow your career with a company that's growing too, we'd love to meet you.
What You'll Do
The Team Lead is responsible for leading team members within a designated, customer-specific area of the operation. This role serves as the day-to-day subject matter expert for the assigned customer operation and is responsible for ensuring work is completed safely, accurately, efficiently, and in accordance with customer and RealCold standards.
The Team Lead works closely with Operations Leadership to manage workflow, communicate priorities, solve operational issues, and maintain a culture of accountability and teamwork.
- Lead, assign, and monitor daily activities for team members to meet productivity, quality, accuracy, and customer service expectations.
- Take ownership of the assigned customer-specific operation, including understanding customer requirements, processes, priorities, and service expectations.
- Serve as the primary point of contact for the team regarding daily assignments, priorities, processes, and operational questions.
- Assist with training, coaching, and developing team members on customer-specific processes, equipment operation, safety procedures, and warehouse standards.
- Monitor team performance and provide real-time coaching and feedback to ensure expectations are consistently met.
- Serve as a subject matter expert for the assigned customer operation and ensure team members follow established processes and work instructions.
- Coordinate with Operations Leadership to ensure appropriate staffing, equipment, and resources are available to support daily customer requirements.
- Monitor workflow throughout the shift and adjust team assignments as priorities or business needs change.
- Conduct and support inventory, quality, and process audits to ensure accuracy and compliance with customer requirements.
- Identify and escalate operational issues, delays, damaged product, safety concerns, and other exceptions to Operations Leadership.
- Assist with loading/unloading, forklift operation, product relocation, picking, putaway, staging, and other warehouse activities as needed.
- Maintain a safe, organized, and productive work environment.
- Ensure the team meets daily productivity and completion expectations while maintaining a strong focus on quality and accuracy.
- Support communication between shifts to ensure effective handoffs and continuity of customer operations.
- Assist Operations Leadership with projects, process improvements, and other operational initiatives.
- Lead by example and promote RealCold's values of safety, accountability, teamwork, integrity, and continuous improvement.
- Maintain a clean and safe work environment by inspecting assigned freezer locations to ensure all cleaning objectives have been completed.
What We're Looking For
- Minimum one year of warehouse or distribution experience.
- Minimum six months leadership, team lead, trainer, or informal leadership experience.
- Ability to lead and coordinate a team of employees in a fast-paced warehouse environment.
- Ability to learn and become proficient in customer-specific processes and requirements.
- Cold storage experience preferred.
- Experience operating forklifts, pallet jacks, and/or high-reach equipment.
- Experience with Warehouse Management Systems (WMS) preferred.
- Basic math and computer skills.
- Must be able to read, write, speak, and understand English.
- Strong communication, organizational, leadership, and problem-solving skills.
- Ability to prioritize work, manage multiple tasks, and make sound decisions in a fast-paced environment.
- Reliable transportation and dependable attendance.
- Ability to work independently while effectively leading and supporting a team.
Work Requirements:
- Must be able to pass a background check.
- Must be flexible and be able to work overtime.
- Must be willing to work weekends and evenings.
- Dress code is relaxed with a few rules to follow for safety; comfortable, closed-toe shoes are required.
Work Environment:
Works in a cold storage facility with exposure to low to below zero temperatures. This job may involve occasional exposure to some disagreeable elements such as dust, noise, etc. Accidents are improbable other than minor injuries. Environment may be fast paced at times. You will be working around moving machines, order pickers and forklifts.
Physical Demands:
This is not an all-inclusive list, but it is intended to give an overview physical requirement for this position. Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable law. While performing the duties of this job, the employee is regularly required to:
- Continually: Sit, stand and walk for extended periods of time
- Continually: Speak, and hear
- Continually: Lifting between 15 and 40 lbs
- Continually: Maintain attention for long periods of time with constant interruptions
- Continually: Work in an environment of 34 degrees for up to 10 to 12 hours per day
- Occasionally: Reaching and pulling
What we offer you:
- Competitive pay and comprehensive benefits
- Career growth and advancement opportunities
- Opportunity to develop leadership skills and advance within operations
- Safety-first culture where every team member matters
- Collaborative and supportive work environment
- Opportunity to develop expertise in customer-specific operations
About RealCold
RealCold is building the next generation of cold chain logistics, and our people are at the center of everything we do. Founded in 2022, we operate a growing national network of temperature-controlled facilities that help keep food moving safely and efficiently across the country.
Our culture is grounded in integrity, accountability, respect, continuous improvement, and a deep commitment to our customers. We believe great service starts with strong teams, open collaboration, and people who take pride in solving problems and making an impact.
If you're ready to build your leadership skills and grow your career with a company that's growing, we'd love to hear from you. Apply today and join the RealCold team!
RealCold is an Equal Employment Opportunity Employer. We believe in providing employment opportunities to all Team Members and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics