What are the responsibilities and job description for the Customer Experience Advisor position at Fox Ford?
Join the Fox Ford team as a Full-Time Customer Experience Advisor in Grand Rapids, MI, and immerse yourself in a dynamic environment where your enthusiasm shines. This onsite position allows you to engage directly with customers, making their automotive experience seamless and enjoyable. You will collaborate with a passionate team that values teamwork, ensuring a high-performance atmosphere.
As you interact with customers, you'll contribute to a forward-thinking dealership committed to excellence. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts.
Join us in creating memorable experiences at Fox Subaru.
DAY TO DAY AS A CUSTOMER EXPERIENCE ADVISOR
As a Customer Experience Advisor at Fox Ford, your daily responsibilities will include greeting customers with enthusiasm and professionalism, ensuring they feel valued from the moment they walk in. You will actively listen to their needs and provide tailored solutions, addressing inquiries and resolving concerns efficiently. Collaborating closely with the sales and service teams, you will facilitate seamless communication to enhance customer satisfaction.
Daily tasks also involve managing appointments, following up with customers post-interaction, and maintaining a clean and organized workspace. You will be expected to stay updated on product knowledge and dealership promotions to effectively assist clients. Additionally, you'll contribute to a positive team environment by sharing insights and supporting fellow team members.
WHAT YOU NEED TO BE SUCCESSFUL
To thrive as a Customer Experience Advisor at Fox Ford, essential skills include strong communication abilities that foster trust and rapport with customers. Active listening is crucial, as it enables you to understand clients' needs accurately and provide personalized solutions. You should possess excellent problem-solving skills to address inquiries and resolve issues swiftly, contributing to a positive customer experience. A collaborative mindset is important to work effectively within a team, as you will frequently engage with colleagues from various departments. Adaptability is vital in a fast-paced automotive environment, allowing you to handle diverse situations and customer requests.
Additionally, having a proactive attitude and enthusiasm for the automotive industry will help you convey genuine interest and passion to customers. Finally, being organized and detail-oriented will ensure that you can manage appointments and follow-ups efficiently, reinforcing our commitment to excellence and customer satisfaction.
READY TO JOIN OUR TEAM?
If you have these qualities and meet the basic job requirements, we'd love to have you on our team. Apply now using our online application!