Floor Supervisor

Primary Functions and Responsibilities

• Understand and ensure excellent guest experience per the standards, policies and procedures set forth by the Fox Cities Performing Arts Center.
• Manage the guest experience inside the theater for all events in a welcoming and professional manner. 
• Enforce event and house policies, including but not limited to: camera and video recording, small children seating, electronic devices, food and beverages, late seating and crowd control, ensuring compliance with all guests. 
• Supervise assigned volunteer staff as directed by the house manager regarding event details, seating updates, house policies, emergency evacuation procedures and program distribution.
• Communicate with the house manager as needed to maintain an environment conducive to a successful event.
• Assist the house manager in maintaining and executing event duties and responsibilities, including but not limited to evacuation and shelter in place scenarios.
• Maintain a safe environment and address concerns appropriately, including but not limited to: 
  • Assisting challenging guests
  • Ensuring health and safety protocols are followed
  • Keeping a clean workspace and surrounding area throughout shift
• Provide accessibility assistance to patrons as needed.
• Communicate using a radio with staff and supervisors in accordance with the Center’s standards.
• Complete event summary and incident reports and forms as required.
• Adhere to the dress code at all times throughout shift. Ensure volunteer staff properly adhere to the dress code at all times throughout their shift.

Secondary Functions

• Direct guests confidently throughout the front of house, including but not limited to: seating locations, event spaces, bathrooms and ADA services.
• Engage guests actively to support Center initiatives, including but not limited to seasonal fundraising campaigns.
• Attend Center trainings and meetings as assigned. 
• Other duties as assigned.