What are the responsibilities and job description for the AWS Connect Specialist position at Fourways Consulting Services?
Title: AWS Connect Specialist
Location: Washington, DC (DMV Area)
Duration: 12 Month Contract
Mode of Interview - Face to Face Meeting
Hands on experience with Amazon Connect CCaas, not AWS infrastructure :
Hands on AWS CI/CD experience to deploy code and customize AWS connect services :
Hands-on experience with Amazon Required Connect and other AWS cloud services is essential. :
Scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities. :
Experience with other cloud platforms and a strong understanding of Voice over IP (VolP), Customer Experience (CX) strategies, and system integration. :
In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing. and user management.
Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management. :
Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3. :
Workforce optimization (Forecast Capacity planning and Scheduling(FCS), best practices and how to implement them within the AWS Connect ecosystem. :
Bachelor's degree in Computer Science, Information Technology Engineering or a related field; The equivalent combination of education and experience :
AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform
Salary : $70