Waiting Room Ambassador (Bilingual)

Position Overview

The Waiting Room Overview Ambassador is an integral member of Fourth Street Clinic's operations team, helping patients navigate the clinic experience from arrival to care. This role supports registration, triage, and volunteer staff while ensuring patients are connected to services efficiently and compassionately. This fast-paced and rewarding position provides an excellent introduction to healthcare and working with underserved populations, with opportunities for professional growth.

Core Responsibilities

Patient Interactions

• Greet and welcome each patient upon arrival.

• Collect patient names and complete the screening sheet.

• Assign patients a number for tracking and management.

• Ensure patients are wearing a mask and following safety protocols.

• Inquire about the reason for the clinic visit and provide guidance on next steps.

• Communicate directly with patients who appear confused or unattended, ensuring their needs are met.

Communication & Coordination

• Maintain consistent communication with front desk and door screening staff.

• Provide professional, patient-centered communication at all times.

• Notify translators when patients require language assistance.

• Assist triage staff with patient translation as needed during the triage process.

Waiting Room & Operations

• Practice situational awareness, monitoring who is waiting, who is next, and who requires assistance.

• Accurately update the tracking board with patient names, numbers, visit reasons, and translation needs.

• Maintain a safe waiting room by removing obstacles, such as bicycles or scooters, from walkways and floors.

• Support the registration team when needed and participate in other patient-related clinic activities.

• Participate in training opportunities and activities to enhance performance, knowledge, and job satisfaction.