What are the responsibilities and job description for the Help Desk - Local to Harrisburg only position at Fourans?
Key Responsibilities:
- You will be a team member of the Technical Services Support Team.
- This position will be primarily responsible for client endpoint support for laptops, tablets, mobile phones to include troubleshooting and maintenance of the following:
Create PowerShell scripts for reporting and automation.
Microsoft Teams video, meetings, collaboration support.
Office 365 productivity application support.
Troubleshoot desktop/laptop/mobile device issues hardware and software.
Utilize SCCM, Intune, and AD Group Policies to keep devices updated, distribute software, and apply controls to maintain security of end-point devices.
Qualifications/Requirements
- Expert Level - composing clear well formatted technical documentation for end-users and technical support teams.
- Expert Level - providing Microsoft Windows OS support in an enterprise environment.
- Expert Level - SCCM and MDM to manage Windows, iOS, and Android end user devices.
- Highly Proficient - Active Directory, Groups/Users/Group Policy Management.
- Highly Proficient - installing, configuring, supporting apps on mobile phones in an enterprise environment.
- Highly Proficient - supporting Microsoft Teams issues, conference room setup and support.
- Highly Proficient - supporting mobile users, laptops/tablets/smart phones.
- Highly Proficient - troubleshooting web browser application issues.
- Proficient - scripting skills (VB Script, PowerShell).
Desired Characteristics
- Change oriented actively generates process improvements; supports and drives change and confronts difficult circumstances in creative ways.
- Demonstrated customer focus, building strong customer relationships, and providing timely and courteous technical support.
- Strong analytical skills strong problem-solving skills, can communicate in a clear manner and effectively evaluates information to make decisions; anticipates obstacles and develop plans to resolve them.
- Strong team player collaborates well with others to solve problems and actively incorporates input from various sources.
- Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.
Salary : $22 - $23