What are the responsibilities and job description for the Help Desk Analyst -- Harrisburg, PA (onsite) position at Sedna Consulting Group?
Job Title: Help Desk Analyst – Tier 1
Location: Harrisburg, PA (100% onsite; Friday telework)
Contract: 12 month
Rate: $20/hr on W2 (No benefits)
Location: Harrisburg, PA (100% onsite; Friday telework)
Contract: 12 month
Rate: $20/hr on W2 (No benefits)
Job Summary:
Seeking a Tier 1 Help Desk Analyst with 1 year of IT Service Desk/Call Center experience and strong customer service and communication skills. The role is phone-based, supporting end users with password resets, application support, hardware/software troubleshooting, and ticket escalation.
Seeking a Tier 1 Help Desk Analyst with 1 year of IT Service Desk/Call Center experience and strong customer service and communication skills. The role is phone-based, supporting end users with password resets, application support, hardware/software troubleshooting, and ticket escalation.
Key Responsibilities:
• Provide Tier 1 technical support via phone.
• Troubleshoot Windows, Office 365, hardware/software, and user access issues.
• Reset passwords and IDs using Active Directory/RACF.
• Create, update, and escalate tickets using ticketing systems.
• Deliver excellent customer service and maintain accurate documentation.
• Provide Tier 1 technical support via phone.
• Troubleshoot Windows, Office 365, hardware/software, and user access issues.
• Reset passwords and IDs using Active Directory/RACF.
• Create, update, and escalate tickets using ticketing systems.
• Deliver excellent customer service and maintain accurate documentation.
Required Skills:
• 1 year IT Service Desk or Call Center experience.
• Strong communication and customer service skills.
• Experience with ticketing/call-tracking systems.
• Basic Active Directory administration.
• Microsoft Windows and Office 365 troubleshooting experience.
• Ability to support non-technical users and work effectively in a team.
• Associate degree or equivalent technical education preferred.
Important: In-person interview required. Candidates local to the Harrisburg, PA area preferred. Occasional quarterly Saturday work (8 AM–12 PM) may be required.
• 1 year IT Service Desk or Call Center experience.
• Strong communication and customer service skills.
• Experience with ticketing/call-tracking systems.
• Basic Active Directory administration.
• Microsoft Windows and Office 365 troubleshooting experience.
• Ability to support non-technical users and work effectively in a team.
• Associate degree or equivalent technical education preferred.
Important: In-person interview required. Candidates local to the Harrisburg, PA area preferred. Occasional quarterly Saturday work (8 AM–12 PM) may be required.
Salary : $20