Accessibility Website Specialist/Accessibility certifications

Qualifications

Minimum Education & Experience:

• Bachelor s degree in web design, Digital Media, Communications, Information Technology, or a related field; or equivalent combination of education and professional experience.
• 3 years of experience in website management, digital accessibility, UX design, or content strategy.

Required Knowledge, Skills, and Qualifications (NSQs):

• Demonstrated experience implementing ADA/WCAG 2.0 or 2.1 Level AA accessibility standards.
• Experience with Adobe Experience Manager (AEM) and website governance practices.
• Familiarity with accessibility testing tools (e.g., WAVE, Axe, Siteimprove, or similar).
• Strong understanding of user-centered design and plain language principles.

Preferred Qualifications:

• Accessibility certifications (e.g., CPACC, WAS, or equivalent).
• Experience working in government, public sector, or large enterprise environments.
• Experience supporting intranet platforms and external public-facing websites.

Competencies

1. Customer Focus Ensures digital services meet the needs of diverse users, including individuals with disabilities.
2. Communicates Effectively Clearly conveys accessibility standards and content guidance to stakeholders.
3. Manages Complexity Navigates technical, regulatory, and organizational requirements to deliver compliant solutions.
4. Drives Results Implements timely accessibility improvements and content enhancements.
5. Instills Trust Demonstrates accountability in ensuring compliance and equitable access to information.

Knowledge

1. ADA and WCAG 2.1 accessibility standards and guidelines
2. Web content management systems and digital publishing workflows
3. User experience (UX) and information architecture principles
4. Plain language and inclusive content design practices
5. Accessibility testing methodologies and tools

Skills

1. Accessibility auditing and remediation
2. Content editing and optimization for the web
3. UX evaluation and usability testing
4. Graphic design with accessibility considerations
5. Stakeholder training and facilitation