Patient Accounts Representative

Four Winds Hospital is the leading provider of specialized behavioral health inpatient and outpatient treatment for children, adolescents, and adults. We invite you to join our Four Winds Family. 

We are seeking a Patient Accounts Representative to collect payments and resolve billing issues with patients and insurance companies.

The job is in-person onsite at our Westchester Campus in Katonah, NY. 

Benefits:

• Generous vacation & holiday time 
• Defined benefit pension plan (employer funded) 
• 401k (employee funded) 
• Medical, dental and vision insurance 
• Life insurance 
• Flexible spending plan for healthcare and dependent care expenses, and more 

Job Highlights:

• Patient Interaction: Answer patient questions regarding billing statements and payment options via phone, email, or in person. 
• Payment Processing: Process patient credit card payments, co-payments, and refunds. Run credit cards through a secure terminal and log details of the transaction for posting by the Sr. Reps. 
• Claims Follow-up: Participate in account aging reviews and assist with follow-ups on unpaid or denied claims. This can involve lengthy discussions over the phone or online chats with insurance companies to resolve issues with problem claims. Maintain detailed spreadsheets on account status. 
• Issue Resolution: Resolve straightforward billing discrepancies and route more complex issues to senior representatives of the billing department. 
• Education Collections: Issue monthly invoices to school districts. Deposit school district payments into bank, reconcile paid amounts to invoices sent, post cash by patient, liaison with Four Winds school administrators to identify needed follow-up and call schools as appropriate to collect outstanding balances. 
• Collections Support: Follow up on past-due personal pay accounts as needed. 
• Assists with the year-end audit by gathering and copying requested records. 
• Sorts mail. 
• At all times maintains good public relations when inquiring about or responding to questions regarding patient accounts. 

Qualifications:

• High-school graduate or equivalent 
• Minimum 1-2 years of experience in patient accounts receivable area required 
• Experience with insurance verification, coding and medical billing preferred 
• Excellent phone presence 
• Accurate arithmetic skills 
• Ability to work in a computerized environment 
• Ability to maintain confidentiality 
• Ability to conform to shifting priorities, demands and timelines 

Starting hourly range for this position is $21.50 - $25.00

Monday – Friday 8:30am-4:30pm

Four Winds Hospital is an Equal opportunity employer