Housekeeping Supervisor

SUMMARY: 

Responsible for assisting the housekeeping management with the successful overall coordination and direction of all activities of the Room Attendants in the Housekeeping Department, ensuring an exceptional standard of cleanliness is achieved and maintained in all guest rooms.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Ensures all policies and procedures are adhered to in the Hotel Housekeeping Department on assigned shift.
• Completes weekly work schedules to ensure that adequate staff is on duty to clean and maintain the rooms based on forecasted occupancy levels.
• Assigns daily tasks for Inspectors, Room Attendants, Laundry Attendants, and Porters.
• Guides, supports and supervises Inspectors, Room Attendants, Laundry Attendants, and Porters in the proper execution of their daily responsibilities.
• Makes recommendations and suggestions to hire, promote, evaluate, reward, discipline and discharge of Inspectors, Room Attendants, Laundry Attendants, and Porters.
• Monitors computer system, in order to track room vacancies, for cleaning and maintenance purposes.
• Takes responsibility for the security of a “Pass Key” during assigned shift, turning it in at the end of the shift to housekeeping management.
• Maintains an adequate supply of linens, cleaning chemicals and amenity inventories, re-ordering and re-stocking when necessary.
• Ensures that all cleaning materials, chemicals, and equipment are used in accordance with manufacturer’s instructions.
• Properly tags lost and found items and calls security for pick-up.
• Assists in the preparation of various daily, weekly and monthly reports, offering suggestions and recommendations, where appropriate, to improve productivity and cost-efficiency.
• Assists with entry of payroll changes and approval of payroll for Inspectors, Room Attendants, Laundry Attendants, and Porters

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
• Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
• Retains employees through involvement in employee training and development.
• Explains why we do things, in advance of doing them.

SUPERVISORY RESPONSIBILITIES:

Supervises all Room Attendants, Laundry Attendants, and Porters on a shift. 

This position requires a Level 4 Gaming License.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED) preferred.  Minimum of six months prior housekeeping experience required.

SPECIAL QUALIFICATIONS:

Must possess effective communication and organizational skills. 

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to inquiries from employees or guests.   Ability to communicate effectively in one-on-one and small group situations.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.   

REASONING ABILITY:

Ability to apply common sense reasoning to variety of situations.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.  The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.   

The employee is regularly required to lift and/or move up to fifty (50) pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly exposed to risk of exposure to cleaning chemicals used in the maintenance of the property.

The noise level in the work environment is usually moderate.  A casino environment is typically smoky.