What are the responsibilities and job description for the Parts & Service (OPS) position at Four Star Freightliner?
Hiring in Montgomery, AL. Come onboard with a winning team!
Essential Functions:
• Serve as liaison between the customer and the Parts and Service Departments.
• Assist / demonstrate to customers how to purchase parts by explaining the value-added features, benefits, and warranty of merchandise. Inform customers of companion part requirements, full product lines, and product offerings.
• Provide training to customers for Excelerator and Service Tracker, as needed.
• Coordinate with Parts & Service managers and front-line employees to provide quotes and other information to customers via email, phone and in person.
• Process payments and obtain credit authorization, as necessary.
• Manage and maintain customer accounts as assigned by manager.
• Solicit and prospect for new customers by means such as cold calling.
• Build relationships with customers in order to better meet their needs.
- Previous sales and or/ Parts & Service sales experience is plus
- Effective verbal and written communication
- Relationship Building & Customer Engagement
- Negotiation Skills
- Customer Service
- Persistence
- Self-Motivation.
- Problem-Solving
- Adaptability
- Attention to Detail
- Presentation Skills: Delivering compelling presentations is crucial.
- Product Knowledge:
- Time Management
- Proficiency in Product software – Excelator, etc. plus
- Organizational Skills
- Four Star Freightliner promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
- Stability – Company is financially strong with an established base of customers and is well-positioned for continued expansion.
- History of Excellence – Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
- Excellent compensation and benefits package include comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.
** An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law