What are the responsibilities and job description for the Parts Counter position at Four Star Freightliner?
Four Star Freightliner is the Southeast region’s leading heavy and medium-duty truck dealer that offers a comprehensive line of Freightliner and Western Star brand trucks for both highway and vocational use. We are currently seeking a Parts Counter Sales for our Montgomery, AL location.
Essential Duties:
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
- Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
- Answers phone calls, providing price quotes and other information
- Provides high level of service to internal and external customers
- Pulls and fills orders from stock
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention
- Locates out-of-stock parts from outside source and submits an emergency order if necessary
- Follows up on back-ordered parts
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
- Replenishes assigned inventory daily
- Assists outside sales representatives with their orders
- Ensures that all charge sales are signed by the customer
- Ensures that all customers receive their copy of the invoice
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified
- Sets up orders for daily shipment, delivery, or pick-up
- Solicits assigned accounts by phone
- Keeps front and rear counter areas clean and uncluttered
- Participates in company required training
- Keeps current on new products and product updates
- Participates with the manager in maintaining a lost sales tracking program
- Maintains a professional appearance
- Other duties as assigned
Qualifications & Experience
- Minimum of two years of experience in heavy-duty or automotive parts-related work
- High school diploma, GED, or equivalent required
- Experience working with the public in a sale or service environment
Skills & Abilities
- Excellent verbal and written communication skills
- Strong phone etiquette and customer service skills
- Active listening skills, including the ability to understand customer needs and ask appropriate questions
- Persuasive communication skills to influence decisions and outcomes
- Strong time management skills and ability to manage multiple priorities
- Service-oriented mindset with a desire to actively help customers
Technical Skills
- Intermediate knowledge of Windows-based applications, including:
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Procede Experience Plus
- Strong overall computer proficiency is PLUS
Physical & Workplace Requirements
- Ability to lift 50 lbs. or more
- Ability to maintain an organized and clean workspace
Personal Attributes
- Positive attitude with a strong willingness to learn
- Ability to work effectively in a team-oriented environment
- Strong Sense of accountability
BENEFITS:
- Bonus Opportunity
- Company-Paid Life Insurance and AD&D
- BCBS Health & GAP
- Dental and Vision
- Accident, Critical Illness, Cancer, Life Insurance and Disability
- 401(k)
- PTO/Vacation Time
** Due to federally mandated DOT regulations, Four Star Freightliner is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.
** An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law
** An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law