What are the responsibilities and job description for the Rooms Controller position at Four Seasons?
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.
About The Role
The Rooms Control Coordinator will work in partnership with Front Desk, Revenue, Housekeeping, and other operational departments with a focus on managing the hotel's room inventory to maximize revenue pertaining to guestrooms & suites.
What You Will Do
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.
About The Role
The Rooms Control Coordinator will work in partnership with Front Desk, Revenue, Housekeeping, and other operational departments with a focus on managing the hotel's room inventory to maximize revenue pertaining to guestrooms & suites.
What You Will Do
- Block the house, managing queue rooms and communication related to queue rooms, managing traces, as well as late check-out and early check-in requests
- Ensure the hotel is set up for success by appropriately blocking guestrooms & suites by balancing room types to enhance revenue opportunities.
- Partner with the Revenue Team to identify potential upsell opportunities, determine appropriate pricing strategies, and prepare daily upsell target list. Communicate effectively with the Front Desk Team and coordinate with Housekeeping to ensure upgraded inventory is cleaned, inspected, and available for arriving guests in a timely manner.
- Ensure inventory across the Property Management System (Opera) is in balance and take corrective action in the event of variances
- Block VIPs into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue
- Manage Out of Order and Out of Service rooms’ inventory, following up with departments such as Housekeeping, Engineering, and Front Desk, and updating the Revenue Management team
- Experience working within a luxury hotel or similar environment
- 5 years of Front Desk and/or Reservations experience
- Excellent interpersonal and communication skills
- Strong attention to detail and technical proficiency
- Strong knowledge of room inventory management and room assignment strategies
- Experience working with Opera or a similar Property Management System
- Excellent Training and Development opportunities
- Employee Discount for stays at any Four Seasons worldwide
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
- Complimentary Parking
- Full time (days, evening, weekends and holidays.)
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal