What are the responsibilities and job description for the Advanced Guestroom Attendant position at Four Seasons?
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
No matter the season, Jackson Hole offers a lifestyle built around outdoor adventure, meaningful connections, and unforgettable moments. Surrounded by the iconic peaks of Grand Teton and the natural beauty of nearby Yellowstone National Park, Four Seasons Resort and Residences Jackson Hole offers more than a workplace. It’s an inspiring place to grow your career, build community, and explore year-round. From world renowned skiing and snowboarding in the winter to hiking, wildlife viewing, and endless outdoor recreation throughout the warmer months, there’s always something new to discover in heart of the American West.
Responsibilities
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
No matter the season, Jackson Hole offers a lifestyle built around outdoor adventure, meaningful connections, and unforgettable moments. Surrounded by the iconic peaks of Grand Teton and the natural beauty of nearby Yellowstone National Park, Four Seasons Resort and Residences Jackson Hole offers more than a workplace. It’s an inspiring place to grow your career, build community, and explore year-round. From world renowned skiing and snowboarding in the winter to hiking, wildlife viewing, and endless outdoor recreation throughout the warmer months, there’s always something new to discover in heart of the American West.
Responsibilities
- Perform thorough cleaning and sanitization of guest rooms, suites, and assigned areas in accordance with hotel standards and brand expectations.
- Conduct detailed self-inspections of completed rooms to ensure cleanliness, presentation, and functionality meet quality requirements before releasing rooms for guest occupancy.
- Identify, report, and follow up on maintenance issues, safety hazards, and equipment deficiencies to ensure a safe and comfortable guest environment.
- Maintain exceptional attention to detail when inspecting room amenities, linens, furnishings, and guest supplies to ensure all items are properly stocked and presented.
- Consistently achieve and maintain high quality scores during internal audits, management inspections, and brand evaluations.
- Utilize established inspection checklists and operational procedures to verify compliance with housekeeping standards and cleanliness protocols.
- Support the training and mentoring of team members by demonstrating best practices in cleaning techniques, room presentation, and self-inspection processes.
- Accurately document room status updates, inspection results, maintenance requests, and inventory needs using hotel systems and reporting tools.
- Collaborate with Housekeeping Supervisors, Front Desk, and Engineering teams to ensure timely room readiness and outstanding guest satisfaction.
- Promote a culture of accountability, professionalism, and continuous improvement by taking ownership of room quality and proactively correcting deficiencies before guest arrival
- Strong knowledge of housekeeping procedures, cleaning chemicals, and hotel cleanliness standards.
- Excellent eye for detail and ability to identify quality deficiencies.
- Must be willing to work a flexible schedule. This may include some evenings, weekends and holidays.
- Basic level of English is required.
- Previous hotel housekeeping experience with quality assurance or self-inspection responsibilities preferred.
- Ability to push, pull, lift up to 40lbs.
- Ability to kneel, crouch and reach.
- Walk up to 8 hours per shift.
- Successful candidate must possess legal work authorization in the United States.
- Discounted housing available
- Employee Travel Program
- Medical, dental and vision insurance for you and your family
- 5 Weeks PTO
- Retail, spa and F&B discounts
- Free Employee Cafeteria meals
- Free uniform dry cleaning
- Discounted/transferable ski passes
- Free ski storage
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf