What are the responsibilities and job description for the Room Service Order Taker position at Four Seasons?
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Austin’s particular brand of cool is evident in every detail of our lakeside retreat, as unique as the city itself. Poised in the heart of downtown— on the banks of Lady Bird Lake—the Hotel offers a convenient escape for those looking to explore Austin’s iconic happenings from a secluded oasis. Offering 286 total guest rooms and suites, two award-winning dining outlets (Ciclo and Live Oak), a luxury spa, and 17,121 sq. ft. (1,591 m2) of event space, we remain one of Austin’s first and longest-standing luxury hotels. Guests come for our legendary service and well-appointed accommodations and then return for our exciting seasonal activations and ever-evolving food and beverage offerings.
About the role
Four Seasons Hotel Austin is seeking a Room Service Order Taker to join our dynamic Food & Beverage Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.
What you will do
Are you excited about delivering the best Food & Beverage experience to our guests? This position may be the perfect fit for you! We are looking for an individual who can delight guests by coordinating Room Service experiences through a detailed and guest-focused perspective. You will receive guest request and communicate directly with the team to deliver the best personal dining experience possible, taking action on guest needs, both express and unspoken. Intuition and articulation will be essential in successfully mastering the role. As our hotel is open 24/7, 365 days a year, we expect our Order Takers to be flexible in working mornings, evenings, weekends and holidays.
What you bring
Ability to use Microsoft Office programs such as Excel and Word
Knowledge of MICROS preferred
One to two years’ experience working in Food & Beverage preferred
TABC & Food Handlers Certifications required
Work authorization in the United States
What we offer:
COMPLIMENTARY
FREE Medical, Dental and Vision Insurance after 30 days!!!
Room night stays at Four Seasons Worldwide
Employee meals prepared by the Four Seasons Culinary Team
Dry cleaning and alteration of employee uniforms
Parking in Downtown Austin during work shifts
DISCOUNTED
Discounted public transportation options
Four Seasons beds and bedding
Gold’s Gym membership
ADDITIONAL
Vacation, Sick, Twelve (12) Paid Holidays
401k participation with a company matching program
100% Company-Paid Parental Leave
Growth opportunities within Four Seasons
Schedule & Hours:
As our hotel is open 24/7, 365 days a year, we expect our Room Service Order Taker to be flexible in working mornings, evenings, weekends, and holidays.
The greatest strength of Four Seasons is the diversity of our people. Celebrating diversity ensures a strong culture as we build on our foundation of the Golden Rule. The Four Seasons culture journey is continuing to grow with our Diversity, Inclusion and Belonging focus.
Benefits:
Health Insurance, Vacation & Paid Time Off, Free Lunch or Snacks