What are the responsibilities and job description for the Pool Host position at Four Seasons?
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.
About The Role
At Four Seasons Hotel Nashville, the Pool Host serves as the first point of contact for guests enjoying our Rooftop & Pool experience. This role is key to creating a warm, welcoming, and seamless arrival by managing seating, reservations, and guest flow with professionalism and hospitality.
What You Will Do
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.
About The Role
At Four Seasons Hotel Nashville, the Pool Host serves as the first point of contact for guests enjoying our Rooftop & Pool experience. This role is key to creating a warm, welcoming, and seamless arrival by managing seating, reservations, and guest flow with professionalism and hospitality.
What You Will Do
- Greet guests warmly and seat them promptly according to party size, preferences, and operational needs.
- Answer phones following Four Seasons standards, handling reservations and inquiries for the pool area and other hotel outlets.
- Anticipate guest needs, respond to questions or concerns professionally, and recognize returning guests by name.
- Maintain the appearance and accuracy of daily menus and develop working knowledge of all offerings, specials, and features.
- Support smooth operations by ensuring proper table setup and making adjustments as needed.
- Uphold Four Seasons Work Rules, Standards of Conduct, and brand values in all interactions.
- Collaborate harmoniously with coworkers, supervisors, and other departments.
- Complete special assignments such as menu updates, signage, or administrative tasks as requested.
- High School Diploma or equivalent.
- Six to twelve months of experience in restaurants, food & beverage, or a related hospitality environment.
- Strong communication skills and proficiency in reading, writing, and speaking English.
- A working knowledge of Four Seasons standards, restaurant operations, and hotel services (or the ability to learn quickly on the job).
- Ability to operate computer equipment and reservation systems.
- Competitive salary, wages, and a comprehensive benefits package
- Excellent training and development opportunities
- Employee discount for stays at any Four Seasons worldwide
- Complimentary dry cleaning for employee uniforms
- Complimentary employee meals
- Full‑time
- Shifts may include mornings, afternoons, evenings, weekends, and holidays based on business needs