What are the responsibilities and job description for the Assistant Director of Housekeeping position at Four Seasons?
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.About The Role:
Four Seasons Hotel and Residences New Orleans is looking for candidates to join our Housekeeping team as an Assistant Director of Housekeeping. As a Housekeeping leader, you will inspire and support a team dedicated to delivering exceptional guest experiences. You will ensure the highest standards of comfort, cleanliness, and safety for all guests while coaching, motivating, and developing team members to maximize departmental efficiency, productivity, and service quality in alignment with Four Seasons standards.
What You'll Do:
Lead, develop, and support the Housekeeping team through hiring, training, scheduling, coaching, performance management, and daily shift oversight to ensure exceptional service and operational excellence.
Ensure the highest standards of cleanliness, safety, and guest satisfaction across guest rooms, public spaces, and employee areas by conducting inspections, responding to guest needs, and maintaining Four Seasons standards.
Drive departmental efficiency and financial performance by managing labor and operating expenses, overseeing payroll and inventory processes, maintaining equipment, and supporting budget and capital planning initiatives.
What You Bring:
Fluent in English, reading and writing
Secondary education or equivalent experience
2 years of management experience in a luxury hotel.
Requires a working technical knowledge of general building maintenance
Requires knowledge of the ability to operate computer equipment
What To Expect:
Thrive in a dynamic, fast-paced luxury hospitality environment where exceptional attention to detail, organization, and a hands-on presence throughout the hotel are essential to success.
Embrace a flexible schedule that includes days, evenings, weekends, holidays, and occasional extended shifts to support the needs of a 24/7 operation.
Leverage hotel systems and communication platforms to collaborate seamlessly with cross-functional teams, ensuring efficient operations and an exceptional guest experience.
Champion Four Seasons standards of excellence by conducting quality inspections and standards assessments, coaching team members, and ensuring consistent delivery of world-class service and presentation.
What We Offer:
A Rewarding Work Culture, with mentoring, training and development opportunities
Comprehensive Benefits package including a world class Medical, Dental, and Vision insurance program
401k participation with a company matching program after 30 days of employment
Discounted Accommodations at Four Seasons Worldwide
Comprehensive Time off Package including Vacation pay, Sick pay and 9 paid Holidays, including Mardi Gras
Complimentary employee meals prepared by the Four Seasons Culinary Team
Complimentary uniforms that are laundered by our housekeeping department
Discounted parking near hotel
And much more!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf