What are the responsibilities and job description for the Customer Service Representative (CSR) – Dispatch Experience Required position at Four Seasons Plumbing, Inc.?
Join our exceptional team as a Customer Service Representative and embark on a rewarding journey of assisting and delighting our valued customers!
$Competitive Pay Bonus Opportunities
Four Seasons Plumbing is a growing, family-owned residential service company serving Buncombe and Henderson Counties. We are known for high-quality workmanship, strong customer relationships, and a performance-driven team culture.
We are seeking a high-performing Customer Service Representative with dispatching experience who can confidently manage customer interactions while optimizing technician schedules in a fast-paced environment.
If you thrive under pressure, enjoy problem-solving, and understand how to balance customer satisfaction with operational efficiency, this is a strong career opportunity.
Why This Role Stands Out
- Performance-based bonus opportunities
- 100% employer paid health insurance
- 7 paid holidays (including your birthday)
- Paid Time Off (PTO)
- Clear career advancement paths
- Stable, team-oriented work environment
- Active community involvement and events
Key Responsibilities Customer Service
- Answer high-volume inbound calls and make outbound calls as needed
- Provide professional, solution-oriented support to customers
- De-escalate concerns and ensure full resolution
- Build rapport and deliver a best-in-class customer experience
Dispatching & Scheduling
- Schedule and dispatch technicians based on urgency, location, and skillset
- Monitor and adjust the schedule throughout the day to maximize efficiency
- Communicate clearly with technicians and customers regarding arrival times and updates
- Proactively fill open time slots and minimize downtime
Performance & Administrative
- Meet or exceed booking, call handling, and conversion metrics
- Accurately document all interactions in CRM (ServiceTitan preferred)
- Follow company processes, scripts, and service standards
Qualifications Required
- 2 years of customer service experience with dispatching responsibilities
- Experience handling high call volume in a fast-paced environment
- Strong multitasking and time management skills
- Excellent phone presence and communication skills
Preferred
- ServiceTitan experience
- Experience in home services (plumbing)
- Familiarity with Google Workspace (G-Suite)
- Strong data entry accuracy
Work Schedule
- Monday–Friday (in-office role)
- Availability for on-call rotation required
EEO
Job Type: Full-time
Pay: $16.00 - $21.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Call center: 3 years (Required)
Ability to Commute:
- Mills River, NC 28759 (Required)
Ability to Relocate:
- Mills River, NC 28759: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $21