What are the responsibilities and job description for the Assistant Director of Security position at Four Seasons Hotels and Resorts?
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.
We’re Hiring!
Four Seasons Resort and Residences Napa Valley is seeking an experienced Assistant Director of Security to lead our Safety & Security Department. Be part of an inspiring team that embodies genuine care and the Golden Rule in the heart of wine country.
About The Role
The Assistant Director of Security reports to the General Manager and is responsible for maintaining strategic oversight of all security and safety operations across the Resort. This includes managing departmental staffing, training, budgets, and crisis management procedures to ensure the safety of all guests, employees, and assets while protecting the integrity of the property’s brand and reputation.
You will partner closely with department leaders, serve as a liaison to local law enforcement and regulatory agencies, and champion safety awareness throughout the property.
What You Will Do
If you are a qualified individual with a disability or a disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People Culture Office at jobs.napavalley@fourseasons.com.
Learn more about what it is like to work at Four Seasons, visit us:
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts https://www.instagram.com/trussnapavalley/ https://www.instagram.com/auronapavalley/
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.
We’re Hiring!
Four Seasons Resort and Residences Napa Valley is seeking an experienced Assistant Director of Security to lead our Safety & Security Department. Be part of an inspiring team that embodies genuine care and the Golden Rule in the heart of wine country.
About The Role
The Assistant Director of Security reports to the General Manager and is responsible for maintaining strategic oversight of all security and safety operations across the Resort. This includes managing departmental staffing, training, budgets, and crisis management procedures to ensure the safety of all guests, employees, and assets while protecting the integrity of the property’s brand and reputation.
You will partner closely with department leaders, serve as a liaison to local law enforcement and regulatory agencies, and champion safety awareness throughout the property.
What You Will Do
- Lead the Resort’s security operations, ensuring the safety and well-being of guests, employees, and property assets.
- Develop, implement, and monitor policies and procedures related to security, safety, and emergency response.
- Patrol and inspect the property to identify potential hazards and enforce all safety and security standards.
- Promote safety awareness through proactive training and regular communication across all departments.
- Manage and oversee all incident reports, investigations, and documentation; follow up on claims and support loss prevention efforts.
- Provide guidance and mentorship to the Security team — including hiring, training, scheduling, and performance management.
- Serve as a liaison with local law enforcement, fire departments, and emergency agencies.
- Conduct and oversee required trainings, including Fire Life Safety, OSHA, TIPS, BBP, and Hazard Communication.
- Administer and track Workers’ Compensation cases; ensure compliance with state, federal, and local safety codes and regulations.
- Participate in developing and managing the departmental budget.
- Conduct regular fire drills and emergency response simulations to maintain preparedness.
- Oversee and manage employee shuttle operations to ensure safe, reliable, and efficient transportation for all employees. Maintain clear communication with drivers, monitor schedules and routes, and ensure compliance with company safety policies and transportation regulations.
- Demonstrate sound judgment, discretion, and professionalism in sensitive or high-pressure situations.
- Work harmoniously and professionally with co-workers and supervisors, upholding Four Seasons’ core value — the Golden Rule: treating others as you wish to be treated.
- 5 years of employment in a related management position with Four Seasons or other hotel/resort; certifications required.
- Familiarity with security systems, surveillance tools, and incident reporting software.
- In-depth knowledge of CAL-OSHA, OSHA, ADA, and other applicable state and federal codes.
- Bachelor's degree in security management, Criminal Justice, or a related field preferred
- Proven track record of leading security teams in high-volume, guest-centric environments.
- Ability to remain calm under pressure and make effective decisions in emergency situations.
- Excellent written and verbal communication skills.
- Flexible schedule including nights, weekends, and holidays to support 24/7 operations
- Salary: $90,000 annually
- Competitive Salary & Benefits
- Cigna medical and dental benefit options
- 8 weeks of New Parental Leave Pay after 1 year of employment
- Excellent Training and Development opportunities
- Complimentary accommodation at other Four Seasons Hotels and Resorts
- Complimentary employee meals
- 401(k) retirement plan
- Full-time availability
- Flexible for early morning, mid-day, and evening shifts to support 24/7 operational business needs
- Must be available to work weekends and holidays
If you are a qualified individual with a disability or a disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People Culture Office at jobs.napavalley@fourseasons.com.
Learn more about what it is like to work at Four Seasons, visit us:
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts https://www.instagram.com/trussnapavalley/ https://www.instagram.com/auronapavalley/
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Salary : $90,000