What are the responsibilities and job description for the Front Desk Receptionist position at Four Seasons Hotels Limited?
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
No matter the season, Jackson Hole offers a lifestyle built around outdoor adventure, meaningful connections, and unforgettable moments. Surrounded by the iconic peaks of Grand Teton and the natural beauty of nearby Yellowstone National Park, Four Seasons Resort and Residences Jackson Hole offers more than a workplace. It’s an inspiring place to grow your career, build community, and explore year-round. From world renowned skiing and snowboarding in the winter to hiking, wildlife viewing, and endless outdoor recreation throughout the warmer months, there’s always something new to discover in heart of the American West.
Responsibilities
- Front Desk Receptionist is responsible for welcoming our guests upon arrival and guiding them through the check-in and out process .
- Responsible for accurate and timely check-in and check-out of guests.
- Assisting guests throughout their stay as a first point of contact.
- Ensuring billing accuracy.
- Provide guests with opportunities to upgrade their initial booking to a superior room type.
- Provide information regarding hotel amenities, room rates, local dining, and area attractions.
- Answer multi-line phone calls and emails. Act as the first responder for any guest concerns (e.g., room changes, noise complaints) and de-escalate stressful situations
- Accommodate requests for early check-in, late check-out, room upgrades, and VIP services.
- Prepare end-of-day financial reports or handing over logs for the night audit team.
- Communicate daily with the Housekeeping team regarding room status, prioritizing clean rooms for arriving guests.
- Alert maintenance workers to any facility issues
- Monitor lobby activity, verify the identity of guests or visitors, and issue replacement room keys after verification.
Preferred Qualifications
- Must be willing to work a flexible schedule. This may include some evenings, weekends and holidays.
- Candidates must have excellent personal presentation and interpersonal skills.
- This position requires the ability to lift up to 40lb
- Ability to stand and walk up to 8 hours
- Successful candidate must possess legal work authorization in the United States
- Fluent in English an requirement and a second language is encouraged.
Benefits!
- Discounted housing available
- Employee Travel Program!
- Medical, dental and vision insurance for you and your family
- 5 Weeks PTO
- Retail, spa and F&B discounts
- Free Employee Cafeteria meals
- Free uniform dry cleaning
- Discounted/transferable ski passes
- Free ski storage
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal